FrameMaker 2019 crashes when the Object Properties pod is open

Explorer ,
Feb 21, 2019 Feb 21, 2019

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Adobe FrameMaker 2019 constantly crashes while we use the Object Properties pod.

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Adobe Community Professional ,
Feb 21, 2019 Feb 21, 2019

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Have you applied the updates?

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Explorer ,
Feb 21, 2019 Feb 21, 2019

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We use build 15.0.2.503. This seems to be the latest?

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Explorer ,
Feb 21, 2019 Feb 21, 2019

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When the Object Properties pod is visible and we try to change a graphics using the browse button, the imported graphic becomes invisible and screen freezes and FM crashes. Sometimes the first graphic can be changed, at the second or third it always crashes.

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Adobe Employee ,
Feb 21, 2019 Feb 21, 2019

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Hi, can you please share a snapshot and crash logs with me at amisingh@adobe.com

Thanks

Amitoj Singh | Product Manager | Adobe Technical communication tools

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Adobe Community Professional ,
Feb 24, 2019 Feb 24, 2019

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Whenever I see behavior that is contrary to what I would expect, I rename my preferences folder. It's easy, and reversible if needed.

See https://techcommtools.com/find-framemaker-preference-folder/

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New Here ,
Mar 30, 2019 Mar 30, 2019

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This issue and many other issues I was having with Frame 19 were resolved when I uninstalled 64 bit and installed 32 bit. Hope this also works for you.

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Adobe Employee ,
Mar 30, 2019 Mar 30, 2019

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Please try and update FrameMaker 2019 to the latest version please. I think update 3 should be available coming Monday.

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