framemaker 2019 freeze

New Here ,
Sep 27, 2018

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Framemaker 2019 freeze

We have a user, who upgraded to Framemaker 2019 on a new laptop (Lenovo ThinkPad T570, i7, 16GB Ram and Windows 10).

Her problem is that Framemaker keeps freezing. Fx opening a document and when she clicks on the second line (2321_relaX-XL...), Framemaker freezes totally.
No reaction on the screen and in the view, the characters are not complete - blurry.

Only way is to Kill the program.

Happens more times. Checked for updates, on the newest version.

Framemaker.png

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Adobe Employee ,
Sep 27, 2018

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Hi,

I have sent you a private message. Please reply to it and we will connect with you to look into the issue.

Regards,

Mayank

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New Here ,
Dec 11, 2018

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I've been facing the same issue since upgrading to TCS 2019 - see attached screenshot.

For me, the freeze happens usually when I hit Ctrl+S after I edit the content. After the freeze, I have to close Framemaker in Task manager and when I reopen it, I see that the changes have actually been saved.

fm2.PNG

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Adobe Community Professional ,
Dec 11, 2018

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All patched up? 32 or 64 bit version of FM2019? Structured or Unstructured FM?

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New Here ,
Dec 11, 2018

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Yes, latest patch, 32 version, Unstructured Fm.

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Adobe Community Professional ,
Dec 11, 2018

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Hi Mayank_M:

I had the same issue multiple times last week. Sometimes I could save. Every time, I could just reopen FrameMaker and the file and get back to work.

~Barb

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Adobe Community Professional ,
Dec 11, 2018

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64 bit version Barb? Sounds like a bug

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Adobe Community Professional ,
Dec 11, 2018

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Yes, 64-bit and I agree that it is a bug, Jeff. But as bugs go, it wasn't devastating. I put my auto-backup on save to every 3 mins and it was barely a bump in my workflow.

~Barb

P.S. Wow. How jaded am I? 30 years ago it would have likely had me in tears. One of my early training directors said to me, "At your age, you are upset by a fly in the ointment. At my age, you are grateful for the ointment among the flies." I'm her age now, LOL.

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Amitoj LATEST
Adobe Employee ,
Dec 11, 2018

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Can you please try once with Update 2 of FM2019. Should be live and available via Help->Updates option in FrameMaker UI (was released a few hours back).

thanks

Amitoj Singh

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