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FrameMaker 2019 keeps crashing randomly if working on more than a few lines at a time

Community Beginner ,
Dec 31, 2019

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I'm new to FrameMaker, so I might be doing something wrong.

Rather consistintly, any time I try deleting / adding / changing more than a page or two of text at a time, FrameMaker hangs, and usually crashes. (Other times I just let it continue trying overnight, and then kill the process). Sometimes I can go as long as 2-3 days without it crashing. 

Importing a document from MS Word into FrameMaker took 5-6 attempts till it was stable for long enough to actually convert the entire document before crashing, giving me a chance to save.

Similar posts on crashes didn't seem to have resolutions on them.

 

OS: Windows 10 (Corporate IT managed for updates)

FM: 2019 15.0.1.430

 

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FrameMaker 2019 keeps crashing randomly if working on more than a few lines at a time

Community Beginner ,
Dec 31, 2019

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I'm new to FrameMaker, so I might be doing something wrong.

Rather consistintly, any time I try deleting / adding / changing more than a page or two of text at a time, FrameMaker hangs, and usually crashes. (Other times I just let it continue trying overnight, and then kill the process). Sometimes I can go as long as 2-3 days without it crashing. 

Importing a document from MS Word into FrameMaker took 5-6 attempts till it was stable for long enough to actually convert the entire document before crashing, giving me a chance to save.

Similar posts on crashes didn't seem to have resolutions on them.

 

OS: Windows 10 (Corporate IT managed for updates)

FM: 2019 15.0.1.430

 

TOPICS
Error

Views

392

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Dec 31, 2019 0
Adobe Community Professional ,
Dec 31, 2019

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You don't have the latest version, which is 15.0.4.751. Try updating it and see if that helps.

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Dec 31, 2019 0
Adobe Employee ,
Dec 31, 2019

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Hi,

 

Please update Framemaker 2019 to update 4  from "Help>Updates" and then check the issue.

Alternatively, you may download update 4 from this link https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows .

 

Regards,

Deep

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Dec 31, 2019 0
Adobe Community Professional ,
Jan 02, 2020

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Along with updating, I find that renaming (or deleting) the prefs folder in your Roaming directory often resolves random crashes. https://techcomm.tools/fm-prefs

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Jan 02, 2020 0
Community Beginner ,
Jan 08, 2020

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Along with updating to the latest version of Frame, I suggest saving your file as a .MIF. Then close and reopen the MIF and save it again as a FrameMaker file.

Sometimes the MIF conversion cleans up file corruptions.

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Jan 08, 2020 0