FrameMaker 2019 Update 8 missing from downloads page

Explorer ,
Jan 26, 2021 Jan 26, 2021

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We are trying to download the latest update (8) for FrameMaker 2019, but it is missing from the website.

 

The Downloads page only lists up to Update 7 for FM2019:

https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows

 

But the Fixed Issues page, clearly states there was an Update 8 released recently that fixes a bad bug with .mif files:

https://helpx.adobe.com/framemaker/kb/resolved-issues-framemaker-2019.html

 

(Unfortunately we are unable to use the built-in update-functionality in the software).

 

Does anyone have a link to where it can be found?

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correct answers 1 Correct Answer

Explorer , Feb 03, 2021 Feb 03, 2021
After contacting Adobe they have posted the update.

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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You can install the update when you click on Help | Updates.

I also know that Update 8 is not on this page. Not good. I do not know another page, where you could download it.

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Explorer ,
Jan 26, 2021 Jan 26, 2021

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As I said, unfortunately we are unable to use the built-in update-functionality in the software (Help > Updates is even grayed out). We have very strict IT security policies here, new software installations has to go through review, and no users have admin access, and FrameMaker is distributed via Software Center (and is bundled with some custom plugins).

 

I'm expecting us to need the installation files for the update. I'm searching all over the place with no luck. 😞

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Advocate ,
Feb 05, 2021 Feb 05, 2021

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Chain83, thanks a lot for Your intervention!

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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Give Support a buzz - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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Explorer ,
Feb 03, 2021 Feb 03, 2021

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After contacting Adobe they have posted the update.

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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Finally. Very good.

And they added the update 1 for FrameMaker 2020 at the top! Perfect!

Thank you!

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Explorer ,
Feb 03, 2021 Feb 03, 2021

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Funny enough, they first fixed the position of the FM2020-update.

 

Then a bit later they added Update 8 for FM2019 ... AT THE BOTTOM and not grouped with the other FM2019 updates near the top. Apparently it is very tricky to add updates anywhere but the bottom. 😂

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Yes, fair point. We are aware of the issue with updates appearing at the end of the table first, and excuse for the inconvienience it causes. Unfortunately, there is some more complexity IT-wise behind it and the updates get properly sorted manually after being added automatically first. This will happen with then entry for Update 8 as well. We will improve that in the future.

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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We have now updated the Downloads page for Adobe FrameMaker:

 

https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows

 

Update 8 for FrameMaker 2019 is now sorted in properly and available for Download here.

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Excellent. Thanks for the quick help!

 

Now I just have to wait for a slow IT dept. to get around to approving and installing it! 😴

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New Here ,
Apr 13, 2021 Apr 13, 2021

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We are trying to download the latest updates to FrameMaker 2019, but when we click on the downloads link, we get an error message that says the page isn't working. Has the FrameMaker updates page been removed?

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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supportdownloads.adobe.com just gives me ERR_CONNECTION_RESET

Based on that error it seems they are having problems and that this isn't intended.

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Our Team is working on it, Please excuse us for the inconvenience caused.

-Pulkit Nagpal

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Do you know when the FrameMaker 2019 updates Web page will be available again?

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Hi,

 

I found this page to download FM 2019. At least the links work:

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

 

I do not know why this is FM 2019 and not FM 2020, as this is a general FM download page. And I do not know where the main download page with all previous versions is now.

 

Best regards

 

Winfried

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi Winfried,

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html is only for downloading the older version (x-1).

 

The latest version can only be downloaded here: Free Trial.

 

We are already working on improving this in the future.

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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I think it's been two weeks now since the server/website went down (https://supportdownloads.adobe.com/).

Is there an ETA on when it will be back up?

 

...or will the updates be available from another location? 

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Beide Links funktionieren leider nicht. Schade.

PR_CONNECT_RESET_ERROR

 

Die interne Aktualisierung taugt auch nichts:

lotharv73558022_0-1619162441393.png

Nein, sie ist nicht auf dem neuesten Stand:

lotharv73558022_1-1619162511692.png

 

Was nützen Updates, wenn man sie nicht bekommen kann?

Das gleiche gilt für FM 2020.0.2. Das habe ich auch noch nicht nirgendwo gefunden.

 

Unter solchen Rahmenbedingungen kann ich die Verwendung von FrameMaker im unserem Unternehmen nicht wirklich empfehlen.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Hallo Lothar,

 

FM 2020.0.2 ist noch nicht freigegeben. Das kann noch ein paar Wochen dauern. Aber ich kenne den Zeitplan nicht.

Download der Updates: @Stefan-Gentz  hat ja bereits gesagt, dass Adobe an dem Problem dran ist. Er wird sich sicherlich nochmal melden.

 

Viele Grüße

 

Winfried

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hallo Winfried,

 

danke für die schnellen Infos. Ich finde es trotzdem befremdlich, dass ein Weltkonzern wie Adobe es nicht schafft, Progamme und Updates den Kunden zügig bzw. überhaupt zur Verfügung zu stellen.

 

Dann warten wir halt noch ein wenig.

 

Grüße

Lothar

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hallo zusammen,

 

Update 7 wurde zurückgezogen, daher ist leider kein Update von Update 7 auf Update 8 möglich. Wir sind uns darüber bewusst, dass das nicht optimal ist. Für die Zukunft haben wir dieses Szenario abgefangen. Leider können wir die Zeit nicht zurückdrehen, und für Update 7 User nicht mehr nachträglich ändern.

Die einzige Möglichkeit ist daher, Update 8 manuell herunterzuladen, und zu installieren.

 

Und damit kommen wir zum zweiten Problem: Die Seite https://supportdownloads.adobe.com/ war eine sehr alte Seite die zahlreiche Probleme hatte (z.B. die berühmte "falsche Sortierung", Download über veraltete FTP-Links, etc.). Daher wird mit Hochdruck an einem neuen Download-Portal gearbeitet.

Parallel musste leider die alte Seite vorzeitig vom Netz genommen werden.

Das führte dazu, dass es derzeit diese "Lücke" gibt.

 

Wer dringend FrameMaker 2019, Update 8, benötigt, kann mir einen Private Message schicken.

 

Update 2 für Adobe FrameMaker (Summer 2020 Release) ist derzeit für Ende Mai geplant.

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hallo Stefan,

 

vielen Dank für die "internen" Infos.

 

Wir hatten halt schwer zu kämpfen mit dem "Apostrophen"-Bug in Version 7. Der hat uns manche MIFs aus der Übersetzung zerschossen. Mittlerweile haben wir aber das Thema im Griff.

 

V2020 soll ja XLIFF direkt unterstützen. Dann hätte es sich ausgeMIFt bei Übersetzungen. Unser ÜM ist jedenfalls sehr gespannt. Aber wir wollen auf 2020.0.2 warten und das Sicherheits-Update APSB21-14 mitnehmen. FrameMaker kann dann gerne auch ein deutsches UI bei der neuen XLIFF-Funktion haben. 🙂

 

Grüße

Lothar

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New Here ,
Jun 07, 2021 Jun 07, 2021

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@Stefan-Gentz habe eine PN geschrieben. 
Wir würden dringend das Update 8 benötigen.

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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LATEST

I just replied to your private message.

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