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FrameMaker 2019, Windows 7, crashes when deleting an object (text, tables, frames)

Community Beginner ,
Oct 21, 2019

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Hello,

I'm from Germany. Using Windows 7 and FrameMaker 2019, newest version.
Me and my collegue (both on different computers, one in network, the other stand-alone), have following very bad crash problems.

Example:
A FrameMaker file consists of xx pages. Each page contains tables, graphics, images, and formatted headings/texts. There are no manual page breaks.
I want to delete a table on one page, so the image on the next page slides to that page. FrameMaker hangs or freezes.
Or: A table on page 2 automatically breaks at the end of the page, so the following lines are on the next page 3. On page 1 I delete 4 lines completely, so the table should "get" the following lines from the next page - crash.
Or: On one page there are 3 pictures or graphics, on the next also. If I delete 2 images on one page, FrameMaker should retrieve one or two images from the next page on the resulting space - crash.
FramMaker always crashes or freezes when content is to be "fetched" over a page change. Sorry, unfortunately I cannot express this so well.
What to do?

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FrameMaker 2019, Windows 7, crashes when deleting an object (text, tables, frames)

Community Beginner ,
Oct 21, 2019

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Hello,

I'm from Germany. Using Windows 7 and FrameMaker 2019, newest version.
Me and my collegue (both on different computers, one in network, the other stand-alone), have following very bad crash problems.

Example:
A FrameMaker file consists of xx pages. Each page contains tables, graphics, images, and formatted headings/texts. There are no manual page breaks.
I want to delete a table on one page, so the image on the next page slides to that page. FrameMaker hangs or freezes.
Or: A table on page 2 automatically breaks at the end of the page, so the following lines are on the next page 3. On page 1 I delete 4 lines completely, so the table should "get" the following lines from the next page - crash.
Or: On one page there are 3 pictures or graphics, on the next also. If I delete 2 images on one page, FrameMaker should retrieve one or two images from the next page on the resulting space - crash.
FramMaker always crashes or freezes when content is to be "fetched" over a page change. Sorry, unfortunately I cannot express this so well.
What to do?

TOPICS
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Views

247

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Oct 21, 2019 0
Adobe Community Professional ,
Oct 21, 2019

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32 or 64 bit version?

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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64 bit

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Oct 21, 2019 0
Adobe Community Professional ,
Oct 21, 2019

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Has this always happened or did it just start? Are you all up to date?

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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The problem started about 8 days ago, maximum 2 weeks ago (we work several hours a day with FrameMaker).

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Oct 21, 2019 0
Adobe Community Professional ,
Oct 21, 2019

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Ok, so what changed at that point? Windows update? FM2019 update?

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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Yes, we thought of something like that, but absolutely nothing changed, everything is the same as it was months ago and when everything was still running and the same as with the first installation, no program deleted or added. Ok, FrameUpdate about 6 weeks ago, but everything went fine afterwards.

After such a crash often pictures are suddenly distorted in their frame. Unfortunately, it is possible to delete and re-import such images, but if I delete the image frame, FrameMaker would freeze immediately if something "comes" from the next page.

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Oct 21, 2019 0
Adobe Community Professional ,
Oct 21, 2019

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If you've sent your crash logs in already, give the FM guys a buzz at tcssup@adobe.com.

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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How to get crash logs?

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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We already had the idea of deleting all content on subsequent pages before we delete a frame on page 12 of 20, for example. Bad luck. FrameMaker freezes while marking the text on the following pages!

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Oct 21, 2019 0
Adobe Community Professional ,
Oct 21, 2019

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Hi Miloppo,

 

Some more questions:
Did you do a MIF wash of your problem files? That means: Save as MIF, then open the MIF and save back as FM. Often this removes any issues.
Are there any conditions involved?
Does your template have only a single column? Or several columns?
Can you reproduce the crash with the FrameMaker default template? Do all FrameMaker files crash? Or only specific files?

 

Best regards

 

Winfried

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Oct 21, 2019 0
Community Beginner ,
Oct 21, 2019

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@Winfried:

MIF wash no success, same problems.

Documents have two columns.

Crash also occurs, if I create a new document, import styles, references etc., but no frames, graphics, tables. I create all new, save it, close it. Re-open, deleting some frames --> crash. I mean, sorry, it's a bug.

 

@Jeff:

Ok, i will do so

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