I had FrameMaker 2017. It used to run. Then it started crashing on startup and I could never get it to run.
My company just upgraded to FrameMaker 2020, so I downloaded it. I am on Windows 10.
I uninstalled FrameMaker 2017, restarted the machine, and installed FrameMaker 2020.
It crashes on launch.
The error dialog says this:
Adobe FrameMaker 2020 has stopped working
A problem caused the program to stop working correctly. Please close the program.
->Close the Program
->Debug the program
This is the only window that appears. FM doesn't appear to get very far, and there is no information on what might be causing the problem.
I renamed this folder: C:\Program Files (x86)\Common Files\Adobe\SLCache and it didn't help.
I realize these are obvious questions, but the information will help:
1. Are you using Windows 10 OS 64-bit?
2. Did you check the hardware requirements for FM2020? It requires a bit more horsepower and RAM than 2017 did.
Windows 10 Enterprise 64-bit
32 gb RAM
Intel Core i7 processor
OK, so it's not likely to be a hardware issue or problem with 32/64 bit conflicts, which is about as far as I can go. I don't think I've ever had this happen, although someone else may have.
I think you'll need to contact the Technical Communications Support team directly: firstname.lastname@example.org
Hi Melanie, you mentioned that you're using a 64-bit system, but the path you mentioned (C:\Program Files (x86)\Common Files\Adobe\SLCache) is in the 32-bit program files directory. I'm not familiar with resetting the SLCache, but you might try your approach in the corresponding 64-bit directory(C:\Program Files\Common Files\Adobe\SLCache)
You could also try renaming the Fm preferences in your roaming directory. See https://techcommtools.com/find-framemaker-preference-folder/ for instructions on renaming your prefs file and let us know if that fixes your issue.
I don't have C:\Program Files\Common Files\Adobe\SLCache - FrameMaker 2020 has never been able to run, so it probably never created it. I have the 32-bit one leftover from FrameMaker 2017, which did run for a little while before crashing on startup. I tried re-naming that folder at the time, which didn't work.
I have no preferences - I deleted what was there when I uninstalled FrameMaker 2017, and FrameMaker 2020 hasn't created any. So this folder is completely empty: C:\Users\<USERNAME>\AppData\Roaming\Adobe\FrameMaker\16
Sorry to hear...sounds like you need to get Adobe involved.
I didn't see it mentioned (sorry if it was) but did you install with full Admin rights on your machine? If you have, then give those FM folks a buzz like Lin suggested.
I have sent you a PM. Please respond to that.