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FrameMaker Internal Error 12044, 16682676, 16682970, 19627365

Community Beginner ,
Jul 27, 2015

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I have been running the same files through frame for months now. Today I got an out of memory error after saving a PDF, then I started getting the above Internal Error.

Now I am totally screwed. I can't open any .FM files. I can open .book files but if I can't edit the .fm, I can't do anything. I tried the same book as when it crashed, I tried a different book, I tried just opening various FM files that I didn't touch today. I rebooted. I cleared out the roaming profile. Nothing works, just this same error message.

I sent in the crash to support but I am needing to get back to work.

Suggestions? Reinstall? Buy some other product and convince everyone working in my committees to do the same?

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FrameMaker Internal Error 12044, 16682676, 16682970, 19627365

Community Beginner ,
Jul 27, 2015

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I have been running the same files through frame for months now. Today I got an out of memory error after saving a PDF, then I started getting the above Internal Error.

Now I am totally screwed. I can't open any .FM files. I can open .book files but if I can't edit the .fm, I can't do anything. I tried the same book as when it crashed, I tried a different book, I tried just opening various FM files that I didn't touch today. I rebooted. I cleared out the roaming profile. Nothing works, just this same error message.

I sent in the crash to support but I am needing to get back to work.

Suggestions? Reinstall? Buy some other product and convince everyone working in my committees to do the same?

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Jul 27, 2015 0
Community Beginner ,
Jul 27, 2015

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And this is 12.0.4, updated last week.

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Jul 27, 2015 0
Most Valuable Participant ,
Jul 27, 2015

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Check your system TEMP area and clean it out. FM writes lots of stuff there and if this running low on space, FM can start having hissy-fits.

What operating system are you using and how much actual physical memory and paging space do you have?

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Jul 27, 2015 0
Community Beginner ,
Jul 27, 2015

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TEMP points to a directory on a drive with 224GB free space.

Windows 10 pro

16GB physical memory

16GB paging (system managed)

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Jul 27, 2015 0
Most Valuable Participant ,
Jul 27, 2015

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You seem to have more than enough resources to handle things, but I wonder about Windows 10 in the mix. FM12 hasn't been certified for it yet, so that may be a contributing factor. I'll see if I can ping one of the engineers to check in here.

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Jul 27, 2015 0
Community Beginner ,
Jul 27, 2015

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Yeah, yeah, blame the new guy . I have been running FM12 on Windows 10 for the past year - since last July. (Part of my job at the formerly evil empire.). I have another machine in my office that also runs Win10+FM12 and that seems to still be working. This machine (home) was working until today and in fact was working fine this morning. I did a ton of editing on .fm and one .book files, was able to do an Update Book, and even spit out a PDF.Then I hit an "out of memory condition" which is pretty much BS, Adobe someday should learn how virtual memory works and stop trying to second-guess the OS. Or stop leaking memory.

I can't rule out very recent updates pushed by MS.

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Jul 27, 2015 0
Most Valuable Participant ,
Jul 27, 2015

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If the reboot didn't clear it, then something may have gotten borked with some of the files - FM was quite twitchy with the Lingusitics folder in the past [you had to delete it if FM started crashing and it would rebuild on the next boot] . Even FM2015 isn't certified for Win10 yet and the beta is still is open for that aspect.

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Jul 27, 2015 0