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Framemaker is ruining my computer and costing me hundreds of dollars.

New Here ,
Nov 16, 2019

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I met Framemaker years ago and it worked beautifully. Now it does not work at all. I have spent hours and hours getting support from Framemaker. Instead it has wrecked my computer. And for live support I get people with impossible English accents. Framemaker is a wonderful program but it has been ruined by Adobe. I am very upset about this. 

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Formatting and numbering, Installation and licensing

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Framemaker is ruining my computer and costing me hundreds of dollars.

New Here ,
Nov 16, 2019

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I met Framemaker years ago and it worked beautifully. Now it does not work at all. I have spent hours and hours getting support from Framemaker. Instead it has wrecked my computer. And for live support I get people with impossible English accents. Framemaker is a wonderful program but it has been ruined by Adobe. I am very upset about this. 

TOPICS
Formatting and numbering, Installation and licensing

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847

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Nov 16, 2019 0
Participant ,
Nov 16, 2019

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Hi Joyce,

 

Please list your Framemaker problems and we will try to find solutions - that's the aim of this community.

 

Regards


Apurva

 

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Nov 16, 2019 0
Enthusiast ,
Nov 17, 2019

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Hi Joyce,

it would help us to help you, if you could provide some more details:

- which FrameMaker version do you use?

- newest version?

- operating system ? Win 7, 8, 10 - 32 or 64 bit?

- network?

- and of course: what doesn't work?

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Nov 17, 2019 1
Adobe Community Professional ,
Nov 17, 2019

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Hi Joyce:

 

I see your tags show:

  1. Formatting and numbering
  2. Installing and licensing

 

Let's get the installation issue solved first, then we can help with numbering here.  Have you reached out to : tcssup@adobe.com yet with the install questions? This isn't the general support you may have already contacted, it's Tech Comm Suite specific. 

 

~Barb

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Nov 17, 2019 0
Adobe Employee ,
Nov 18, 2019

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Hi Joyce,

 

 I a from FrameMaker support team. I have set you the private message, please reply with the details so that we can help you in fixing the issue you are facing with FM.

 

 

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Nov 18, 2019 1