Free Trial Period from 30 days to 3?!

New Here ,
Jun 13, 2016

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I downloaded FrameMaker 2015 on Friday morning to assess whether it met my company's needs. The trial version was supposed to last 30 days, but this morning (slightly more that 48 hours later), after a crash, a message popped up ti inform me my trial had expired.

Uh...what?

How can I resolve this?

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LEGEND ,
Jun 13, 2016

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Trial mode expires prematurely

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http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

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DenOpal AUTHOR
New Here ,
Jun 13, 2016

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While that was helpful and informative, none of those scenarios apply. No clock change, no virus scan...

I'm stuck and I'm on a deadline (and my experience will greatly influence whether our dev teams get this software or some other desktop publishing SW).

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Adobe Community Professional ,
Jun 13, 2016

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Contact Adobe Support - they should be able to give you a hand

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LEGEND ,
Jun 13, 2016

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The short of it is... once the trial expires, whether normally or errantly, that's all you get of it.  If your company can provide another machine for you to evaluate the software then that is your best option.  Customer Support is not likely to assist since it does not involve a purchase, but then miracles sometimes happen.

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Community Beginner ,
Jun 21, 2016

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I found customer support extremely helpful during my trial period.

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