FremeMaker 2019 Perpetual License - why have we been cut off?

[bjw82630509]

We purchased a FrameMaker 2019 perpetual license in September 2018 (upgrade from FM 2017). Why have I been reverted to a 30 day trial license again today?

Bridget Wilkinson

[Jeff_Coatsworth]

I don't think you should have had anything change with a perpetual license - give the FM folks a buzz at tcssup@adobe.com.

[Jeff_Coatsworth]

Found this thread - https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61... 

[bjw82630509]

It was those reports that worried me when FM2019 stopped letting me in out of the blue.

Thanks...

[bjw82630509]

I would have thought that it was breach of contract to sell a perpetual license and then deny access to the product without warning.

I have sent an email. No reply.

[Amitojsingh]

Can you please drop me an email at amisingh@adobe.com so we can look into this. We would be needing the serial number you are using to check on this (please share with the email your serial number so we can check).

thanks

Amitoj Singh

[StudioSm]

Hi Amitoj

Sure - I have sent you an email now.

Best regards

Bjørn

[bjw82630509]

I have sent an email.

[StudioSm]

I have an issue looking somewhat like yours. For some reason FrameMaker has begun showing a popup warning me, that my license is about to expire 30th of November. Even though it is a perpetual license. I have contacted support with this issue but it is still an open issue.

[bjw82630509 · Accepted solution]

The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

Bridget Wilkinson

[LinSims]

Once that was determined, what was the fix?

[bjw82630509]

Apologies, I only just saw this - the emails were treated as junk by my ISP.

Simply enter my full credentials again - after having been reassured that this would not delete an activation.