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Help with FrameMaker deactivation

New Here ,
Jun 07, 2017

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I am trying to activate a frame maker license on a computer, but frame won't let me because it was registered on an older computer that failed several years ago and was tossed. No one is using the license, but adobe apparently has recorded that it was associated with the old machine and won't let me activate it on the new cpu.  We have the license, records and installation DVD, but I can't find a method to deactivate the license via Adobe so I can reuse it.

Any ideas?

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Help with FrameMaker deactivation

New Here ,
Jun 07, 2017

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I am trying to activate a frame maker license on a computer, but frame won't let me because it was registered on an older computer that failed several years ago and was tossed. No one is using the license, but adobe apparently has recorded that it was associated with the old machine and won't let me activate it on the new cpu.  We have the license, records and installation DVD, but I can't find a method to deactivate the license via Adobe so I can reuse it.

Any ideas?

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127

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Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 07, 2017 0
Adobe Community Professional ,
Jun 07, 2017

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Contact Adobe Support & explain the situation - they get this problem happening all the time.

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Jun 07, 2017 0