How can we fix FM19's "missing pages" problem?

[__d_b__]

Hello FrameMaker Forum Community,

We have recently upgraded to FrameMaker 2019 from FrameMaker 2017 and when we attempt to Publish a chapter of over 75 pages there are intermittent pages blanked out in the output file. This also occurs when we Print to PDF.

OS: Windows 10, v1809 (also occurs on v1803)

ACC: Enterprise, Full Suite

Any help you can provide we will appreciate.

Best,

David

[LinSims · Accepted solution]

Diksha posted the answer in this thread:

Missing pages in PDF from FM 2019

He said:

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

• Uninstalling Helvetica family from your system
• Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

[__d_b__]

Thanks for pointing us in the right direction. It does appear to be a font issue (we are not using the Helvetica family) as when we removed all fonts the pages no longer output blank. Once we know which font, I will update this thread.

-David

[__d_b__]

After more searching we found that it was, as you directed, a Helvetica font space that was hiding within a graphic that was not yet flattened to the document. Thank you again for the help.

Best regards,

David