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How can we fix FM19's "missing pages" problem?

New Here ,
Mar 04, 2019

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Hello FrameMaker Forum Community,

We have recently upgraded to FrameMaker 2019 from FrameMaker 2017 and when we attempt to Publish a chapter of over 75 pages there are intermittent pages blanked out in the output file. This also occurs when we Print to PDF.

OS: Windows 10, v1809 (also occurs on v1803)

ACC: Enterprise, Full Suite

Any help you can provide we will appreciate.

Best,

David

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

Diksha posted the answer in this thread:

Missing pages in PDF from FM 2019

He said:

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  • Uninstalling Helvetica family from your system
  • Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

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How can we fix FM19's "missing pages" problem?

New Here ,
Mar 04, 2019

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Hello FrameMaker Forum Community,

We have recently upgraded to FrameMaker 2019 from FrameMaker 2017 and when we attempt to Publish a chapter of over 75 pages there are intermittent pages blanked out in the output file. This also occurs when we Print to PDF.

OS: Windows 10, v1809 (also occurs on v1803)

ACC: Enterprise, Full Suite

Any help you can provide we will appreciate.

Best,

David

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

Diksha posted the answer in this thread:

Missing pages in PDF from FM 2019

He said:

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  • Uninstalling Helvetica family from your system
  • Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

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Mar 04, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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Diksha posted the answer in this thread:

Missing pages in PDF from FM 2019

He said:

The issue has been identified and the fix would be available in the next patch which is due soon. For time being, there are two workarounds for this issue:

  • Uninstalling Helvetica family from your system
  • Removing double-quotes/ apostrophe present in the content with Helvetica font applied on it.

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Mar 04, 2019 1
New Here ,
Mar 04, 2019

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Thanks for pointing us in the right direction. It does appear to be a font issue (we are not using the Helvetica family) as when we removed all fonts the pages no longer output blank. Once we know which font, I will update this thread.

-David

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New Here ,
Mar 13, 2019

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After more searching we found that it was, as you directed, a Helvetica font space that was hiding within a graphic that was not yet flattened to the document. Thank you again for the help.

Best regards,

David

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Mar 13, 2019 0