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How do I upgrade to FM 2015?

Contributor ,
Sep 11, 2015

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I have a TCS5 subscription and want to upgrade FM to 2015.

I cannot find anywhere which allows me to do this and the ridiculous Akami Manager doesn't even want to install on my machine.

Any help appreciated.

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Correct answer by Jeff_Coatsworth | Adobe Community Professional

Sorry, no idea exactly how the subscription model works – why not shoot an e-mail to tcs.support@adobe.com?

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Technical Communication Suite

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How do I upgrade to FM 2015?

Contributor ,
Sep 11, 2015

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I have a TCS5 subscription and want to upgrade FM to 2015.

I cannot find anywhere which allows me to do this and the ridiculous Akami Manager doesn't even want to install on my machine.

Any help appreciated.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Sorry, no idea exactly how the subscription model works – why not shoot an e-mail to tcs.support@adobe.com?

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Technical Communication Suite

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Sep 11, 2015 0
Adobe Community Professional ,
Sep 11, 2015

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What browser are you trying to use to download it? How did you get TCS5 installed in the first place?

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Sep 11, 2015 0
Contributor ,
Sep 11, 2015

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I've tried downloading the trial on Explorer, Chrome and Maxthon.  Explorer even has the download button greyed out.

I installed it via a trial last time.

Surely there must be an 'update' method?

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Sep 11, 2015 0
Adobe Community Professional ,
Sep 11, 2015

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Sorry, no idea exactly how the subscription model works – why not shoot an e-mail to tcs.support@adobe.com?

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Sep 11, 2015 0
Contributor ,
Sep 11, 2015

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Will do.

Cheers, Jeff.

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Sep 11, 2015 0
Contributor ,
Sep 15, 2015

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Adobe rang me up and sorted this for me pretty quickly.

Happy.

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Sep 15, 2015 0
Adobe Community Professional ,
Sep 16, 2015

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So what was the procedure on the subscription model?

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Sep 16, 2015 0
bowen192 LATEST
Contributor ,
Sep 16, 2015

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You're supposed to go here:

http://www.adobe.com/uk/downloads.html

And choose TCS (it's in View all available free trials at the bottom).

This leads you to here https://www.adobe.com/cfusion/tdrc/index.cfm?product=tcs# but I couldn't download it for one reason or another, so Adobe gave me a direct link.

I just installed as normal, signed in and everything seemed to take care of itself.

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Sep 16, 2015 0