How do I upgrade to FM 2015?

Contributor ,
Sep 11, 2015

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I have a TCS5 subscription and want to upgrade FM to 2015.

I cannot find anywhere which allows me to do this and the ridiculous Akami Manager doesn't even want to install on my machine.

Any help appreciated.

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Technical Communication Suite

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1 Correct Answer

Adobe Community Professional , Sep 11, 2015
Jeff_Coatsworth Adobe Community Professional , Sep 11, 2015
Sorry, no idea exactly how the subscription model works – why not shoot an e-mail to tcs.support@adobe.com?

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Adobe Community Professional ,
Sep 11, 2015

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What browser are you trying to use to download it? How did you get TCS5 installed in the first place?

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bowen192 AUTHOR
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Sep 11, 2015

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I've tried downloading the trial on Explorer, Chrome and Maxthon.  Explorer even has the download button greyed out.

I installed it via a trial last time.

Surely there must be an 'update' method?

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Adobe Community Professional ,
Sep 11, 2015

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Sorry, no idea exactly how the subscription model works – why not shoot an e-mail to tcs.support@adobe.com?

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bowen192 AUTHOR
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Sep 11, 2015

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Will do.

Cheers, Jeff.

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bowen192 AUTHOR
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Sep 15, 2015

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Adobe rang me up and sorted this for me pretty quickly.

Happy.

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Adobe Community Professional ,
Sep 16, 2015

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So what was the procedure on the subscription model?

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bowen192 AUTHOR LATEST
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Sep 16, 2015

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You're supposed to go here:

http://www.adobe.com/uk/downloads.html

And choose TCS (it's in View all available free trials at the bottom).

This leads you to here https://www.adobe.com/cfusion/tdrc/index.cfm?product=tcs# but I couldn't download it for one reason or another, so Adobe gave me a direct link.

I just installed as normal, signed in and everything seemed to take care of itself.

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