I had an email link in my footer with Framemaker 11 which worked when I made a pdf. But they no longer work in Framemaker 2017. How do I get them to work?
The file was created with Frame 11. The link was a marker with the hypertext type and I had the marker text set to mailto:email@example.com; this setting worked correctly when I made a PDF using Frame 11. Without changing the anything in the file (just converting it to Frame 2017) and I make a pdf in Frame 2017 the link will open a web browser to its default home page.
Frame 2017 doesn't have a Hypertext menu, from the Insert menu I can select Hypertext to display a panel. The hypertext Command drop down has a Go to URL selection which can be used to open a web page (changing the text to mailto: generates an unrecognized command error).
I noticed your example shows an envelope after the mailto: script.
The icon was inserted by the forums server.
You selected the Hypertext menu to display the dialog box—no?
I didn’t mention the Special or Insert menu.
It should open up th sys default for email.
I do not have a Hypertext menu displayed in my menu bar.
I can only display a Hypertext dialog box from the Insert menu; the dialog box contains a Command drop down with an area below it for text, a Validate Command upon Insert checkbox, and a Create button.
Let's try this again:
I had been overwriting the message URL text with the mailto: command (which generated the command error) so I was hopeful the correction would work. Unfortunately the link still opens to the default browser page. My footer has a hypertext link to our web page and it works correctly but the firstname.lastname@example.org link won't work. When I hover my mouse over the link in Acrobat I see the correct command (mailto:email@example.com).
To troubleshoot Acrobat I highlighted some text in my Acrobat file and created the mailto:firstname.lastname@example.org link and it works as it should.
I moved my email@example.com text from the footer and to the body of the page and the hypertext link works correctly. I decided to move the link within my footer which is on a master page and realized my footer didn't change when I went back to the body pages so I have a different problem.
The mailto: hypertext command works properly and I discovered I have a master page issue to troubleshoot. At least I have new information to work with.