Well, despite administrative hassles and an astoundingly slow network, I finally managed to download the TCS .zip. But here's what happened so far:
Am I supposed to run setup.exe first / instead? or am I really expected to run the snazzy new .msi installer, but something has gone wrong? A bit more "technical communication" around the Technical Communications Suite might not come amiss :-}
IIRC, there's usually a setup.exe either inside the zip file's unpacked TCS folder or a companion setup.exe that accompanied the main zip package. I'd give email@example.com a buzz.
So, ignore the .msi? I'll roll up my sleeves and try contacting Adobe Support. Thanks for the tip!
As Jeff said:
Can you find the setup.exe file in the zip file?
Just unpack the zip file and start the setup file.
Only if you cannot find it, send a message to firstname.lastname@example.org
A combination of despair and end-of-year days off has delayed my reply … but now I can say I did indeed contact Adobe, and only had to explain the same thing three or four times before they were able to conclude it really ain't their fault! Our in-house 'Support' people couldn't just buy the licence and run the Adobe installer for the one and only user – no, they had to [try and] make a package all of their very own. Which is, so far, not working. I have another session with in-house Support scheduled for this afternoon; wish me luck.
What did you buy?
Are you sure you downloaded the correct file?
Although I have only FrameMaker and not the Technical Suite, I would be surprised, if you have to create a package before you can install it.
Of course you don't need to create a package! my guess is, our 'Support' team is used to making packages to roll out uploads for a couple of hundred licences … and don't know what to do when confronted with a lone user. But they didn't call me anyway, so I'm forgetting about this until next year ;-}
Nothing like a crack IT team working to make your life better (lol)!
Indeed … nothing like a crack team <vbg>