I cannot print my fm files. I have FrameMaker 2015 and Windows 10. The error message I get is "Cannot print because the selected default printer is not compatible with Frame Maker (Cannot query escape 768)"

New Here ,
May 30, 2018

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I cannot print my fm files. The error message is "Cannot print because the selected default printer is not compatible with Frame Makern (cannot query escape 768)". I use FrameMaker 2015 and Windows 10. It has worked before with the present printer.

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Explorer ,
May 30, 2018

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I have exactly the same error message and have not been able to resolve it yet. Using Windows 10 and FM 2017 as part of Tech Comm suite... have always used Acrobat to print to pdf so a compatibility issue seems unlikely! No obvious change since it last worked. I think it had worked after the W10 last big update. Signed in and out of Adobe account (that has cleared a previous won't print message) and that didn't work. Full computer restart doesn't work. Acrobat is set as default printer in windows settings. Have tried checking print to CMYK checked (saw someone recommned that over RGB somewhere). I need to print a long book, not just a document. Trying to save book as pdf crashes everything.
Ah.... so save book as pdf has finally worked.... although looked as if it all crashed, left long enough (walk away, go de-stress somewhere) it recovered. But the pdf file is 5 times the size of a previous 'print to pdf' file....huge.
Any help with resolving this error and getting back to print to pdf working would be very much appreciated.......

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Adobe Employee ,
May 30, 2018

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Hi Sarah, this issue is related to the one being discussed on this thread. Re: Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

We are working with Microsoft team to get this resolved and a fix be released asap.

thanks,

Amitoj Singh

Product Manager - Adobe Tech Comm Tools

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New Here ,
Jun 02, 2018

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That says the fix is in Win10 v1803. I have v1803 and I have exactly the same problem. So, is there a fix or not?

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Explorer ,
Jun 02, 2018

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Hi Thomas

I think the current theory is that the1803 update caused the problem. That seems the case for me. I rolled back to 1709 and things work again. Challenge is stopping it auto updating back. It sounds as if a patch should get issued 12th June, I just hope they can fix it.

best of luck

Sarah

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Adobe Employee ,
Jun 13, 2018

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Hi All

Just to update you on Windows 10 (1803 build) issue which impacted File -> Print and File -> Save as PDF options with FrameMaker ( v12, v2015, v2017). We have been working closely with Microsoft team on this issue and recently an insider Windows 10 build was released.

https://blogs.windows.com/windowsexperience/2018/06/06/announcing-windows-10-insider-preview-build-1...

We have started testing out the issue that was reported on this insider build and initial testing indicates that issue has been resolved. We are still in the process of further verification and confirming that the issue has been resolved back to Microsoft team.  For those of you who have access to Windows 10 Insider preview builds (or would like to get enrolled in the beta program for Windows) , please visit https://insider.windows.com/en-us/ and try the new preview build. Once installed, if you check windows version it should show screenshot as below:

Thanks

Amitoj Singh

Product Manager – Adobe Tech. Comm. Tools

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New Here ,
Jul 12, 2018

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Hi Amitoj,

Any ideer when the update will be release for public?

We don't want to run the Windows 10 insider on our users.

Best Regards

Karsten Aarhus

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Adobe Community Professional ,
Jul 12, 2018

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Last news we all had was that MS was looking at late July (boo)

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Explorer ,
Jul 12, 2018

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Looks like MS is planning to stick to that "schedule" - the latest Win 10 update they pushed out within the last day or so did not resolve the problem.

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Community Beginner ,
Jul 26, 2018

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Any updates on this? I have this issue now too.

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Adobe Community Professional ,
Jul 26, 2018

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Hi Becky,

I understand that yesterday's update resolved the printing issue.

Being on Win 8, I can't speak to how completely it has resolved the issue.

-Matt

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Community Beginner ,
Jul 26, 2018

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Which update? Where can I find it?

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Adobe Community Professional ,
Jul 26, 2018

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Visit your Windows update settings. Like I said, I'm not on Win10, so can't give you an exact path.

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Adobe Community Professional ,
Jul 30, 2018

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KB4340917 that came out on July 24, 2018.

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