In FrameMaker 17: FrameMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command

New Here ,
May 04, 2018

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In FrameMaker 17, this is the message I'm getting when I try to save a book or document as a pdf: FrameMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command..... Please Help! I need this functionality for the links... I've already uninstalled/reinstalled a few times.... Thanks!

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Adobe Community Professional ,
May 04, 2018

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Is there an Adobe PDF "printer" listed in your list of Windows printers?

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Adobe Community Professional ,
May 04, 2018

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Try searching the web for

install adobe pdf printer

You'll get a few options for installing it.

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Participant ,
Jan 22, 2020

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I have just run into this myself. Installed a trial version of FrameMaker 19. When I try to generate PDF I get the same error.

I have no Adobe PDF printer available when I check the Windows printers. Isn't it supposed to be installed with FrameMaker?

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Adobe Employee ,
Jan 22, 2020

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Hi,

You can contact Adobe support (tcssup@adobe.com ) for this.

They are experts and will solve this issue quickly.

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Participant ,
Jan 23, 2020

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Thank you for the tip.

Adobe support sent me the link https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

Apparantly I must have had some FM installation problems (VS, c-runtime etc.), so I had to replace/reinstall the distiller.msi file.

All fixed now!

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AJIT_M LATEST
Adobe Employee ,
Jan 23, 2020

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Hi,

Please refer to the following article and follow the steps given for FM 2017 release- https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

Let me know if you face any issue in performing the steps so that we can connect and look into it.

Regards,

Ajit

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