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Inadvertant FontSize Changes may occur in FrameMaker 2017 v14.0.1.406 (Win 7)

Explorer ,
May 09, 2017

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Running FrameMaker 2017 v14.0.1.406 on a Win 7 desktop PC, I've had several instances while editing body text in an unstructured document when the selected text may or may not be highlighted, but inadvertently changes font size (when all I was attempting to do was select it for editing). The font size changes have ranged from obvious (and far too much), while in other instances, they appear completely imperceptible (CTRL + Z to undo - and the Edit menu displays options to Undo FontSize Change or Redo FontSize Change). I may have missed it, but I haven't found anything in FrameMaker 2017 resources regarding the FontSize Change feature. Has anyone else run into this issue? Thanks.

This issue is resolved in Update 2 which is live now. You can install from within FrameMaker 2017 using Help > Updates menu. You can look at all the resolved issues at Resolved issues in FrameMaker (2017 release)

thanks,

Vivek

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Inadvertant FontSize Changes may occur in FrameMaker 2017 v14.0.1.406 (Win 7)

Explorer ,
May 09, 2017

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Running FrameMaker 2017 v14.0.1.406 on a Win 7 desktop PC, I've had several instances while editing body text in an unstructured document when the selected text may or may not be highlighted, but inadvertently changes font size (when all I was attempting to do was select it for editing). The font size changes have ranged from obvious (and far too much), while in other instances, they appear completely imperceptible (CTRL + Z to undo - and the Edit menu displays options to Undo FontSize Change or Redo FontSize Change). I may have missed it, but I haven't found anything in FrameMaker 2017 resources regarding the FontSize Change feature. Has anyone else run into this issue? Thanks.

This issue is resolved in Update 2 which is live now. You can install from within FrameMaker 2017 using Help > Updates menu. You can look at all the resolved issues at Resolved issues in FrameMaker (2017 release)

thanks,

Vivek

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May 09, 2017 0
Adobe Community Professional ,
May 12, 2017

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Yes, this has been plaguing me on a daily basis. It's become an inside joke when I run my online training, consulting, etc.

At least my clients don't think it's anything that ​I'm​ doing personally...

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May 12, 2017 0
Explorer ,
May 12, 2017

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Matt, Thank You for your response! Whew! I hadn't seen anything on this issue elsewhere, so I was beginning to think it was "just me" (the "King Midas in reverse" effect). Hopefully, this issue will be addressed in a (near?) future update. 

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May 12, 2017 0
Adobe Community Professional ,
May 12, 2017

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File a bug report to get it on their radar...

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May 12, 2017 0
Explorer ,
May 12, 2017

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Thanks, Jeff. I've forwarded the thread to Adobe Customer Care. This issue occurs intermittently (e.g, first thing this morning, but not subsequently), so it's difficult to pin down. 

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May 12, 2017 0
Most Valuable Participant ,
May 12, 2017

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It may take a while (if at all) using the Customer Care route to get to the engineering staff in India. Please use the Tracker system to directly file a bug report:

https://tracker.adobe.com/#/home

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May 12, 2017 1
Explorer ,
May 12, 2017

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Done. Thank You, Arnis!

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May 12, 2017 0
Adobe Employee ,
May 16, 2017

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Hi

Thanks for reporting the issue. Can you please share a sample file where it is reproducing @ amitjha@adobe.com?

Does your file contains MiniTOC ?

Thanks

Amit Jha

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May 16, 2017 0
Adobe Community Professional ,
May 17, 2017

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It doesn't seem to be any specific file, but rather all files.

When I'm moving particularly rapidly, I click and drag text and it immediately increases the point size to about 300%. It's easy to resolve, but I'm concerned that there are times where I haven't noticed the change.

I'll send you the next recording I do (with a timestamp) where it happens during a client session.

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May 17, 2017 0
Adobe Employee ,
Jun 20, 2017

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This issue is resolved in Update 2 which is live now. You can install from within FrameMaker 2017 using Help > Updates menu. You can look at all the resolved issues at Resolved issues in FrameMaker (2017 release)

thanks,

Vivek

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Jun 20, 2017 2