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Installation on new PC.

New Here ,
Oct 30, 2017

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I have, and have been using for some years a copy of Framemaker 8. Following a disk crash I got a new PC, and tried to install Framemker. When entering the serial number, it complains that it is already installed on two other computers. It isn't!

It was "installed" on the broken PC, and may well have been installed on a previous one when that bit the dust, but I have no active/useable copies of that Framamaker serial anywhere.

Help please.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

You need to contact Adobe Support and explain the issue - they'll free up the serial number license count so that it can be used on your new machine.

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Installation on new PC.

New Here ,
Oct 30, 2017

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I have, and have been using for some years a copy of Framemaker 8. Following a disk crash I got a new PC, and tried to install Framemker. When entering the serial number, it complains that it is already installed on two other computers. It isn't!

It was "installed" on the broken PC, and may well have been installed on a previous one when that bit the dust, but I have no active/useable copies of that Framamaker serial anywhere.

Help please.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

You need to contact Adobe Support and explain the issue - they'll free up the serial number license count so that it can be used on your new machine.

Views

118

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 30, 2017 0
Adobe Community Professional ,
Oct 30, 2017

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You need to contact Adobe Support and explain the issue - they'll free up the serial number license count so that it can be used on your new machine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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