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Internal Error 15004

New Here ,
Sep 24, 2018

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Hello, I'm trying to explore the sample files and opened the user guide sample and when opening the "general description" page 2 I get this error (screenshot attached) and then the program crashes. If I scroll down to page 2 of "general description" it also crashes, however if I skip it and type in to go directly to page 3, than it works fine but if I scroll up to page 2 it crashes again. I am very new to Framemaker so sorry if this is a dumb question. Thanks for any help!

FMerror15004.JPG

Thanks for sharing the details. This is a bug with 64bit with u3d image files and comes on certain systems. we are in process of finalizing a fix for this and should be released for 64-bit in an update in coming few days. You could try using 32-bit in the interim or try with filesets not containing u3d files.

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Amitoj Singh

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Internal Error 15004

New Here ,
Sep 24, 2018

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Hello, I'm trying to explore the sample files and opened the user guide sample and when opening the "general description" page 2 I get this error (screenshot attached) and then the program crashes. If I scroll down to page 2 of "general description" it also crashes, however if I skip it and type in to go directly to page 3, than it works fine but if I scroll up to page 2 it crashes again. I am very new to Framemaker so sorry if this is a dumb question. Thanks for any help!

FMerror15004.JPG

Thanks for sharing the details. This is a bug with 64bit with u3d image files and comes on certain systems. we are in process of finalizing a fix for this and should be released for 64-bit in an update in coming few days. You could try using 32-bit in the interim or try with filesets not containing u3d files.

Regards

Amitoj Singh

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Sep 24, 2018 0
Adobe Employee ,
Sep 24, 2018

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Thanks for sharing the details. This is a bug with 64bit with u3d image files and comes on certain systems. we are in process of finalizing a fix for this and should be released for 64-bit in an update in coming few days. You could try using 32-bit in the interim or try with filesets not containing u3d files.

Regards

Amitoj Singh

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Sep 24, 2018 0
New Here ,
Sep 25, 2018

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Thank you very much for the quick reply.

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Sep 25, 2018 0
New Here ,
Jan 25, 2019

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I am experiencing the same error. Did Adobe release a fix for this ? Can you provide me an update ?

Thank you,

Shekhar Mantry

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Jan 25, 2019 0
Adobe Employee ,
Jan 28, 2019

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Hi Shekhar,

what is your FrameMaker version (> Help > About FrameMaker)?

Have you updated to FrameMaker 2019, Update 2?

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Jan 28, 2019 0
New Here ,
Jan 28, 2019

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Stefan,

We are running FrameMaker 15.0.0.393. Is there an update to it ?

I have been working with Adobe Support and they gave me the VIP Urls to download FrameMaker and this is the version that I got. Let me know if I am missing any update. If yes, where can I get it from ?

Thanks,

Shekhar Mantry

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Jan 28, 2019 0
Adobe Community Professional ,
Jan 28, 2019

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The initial "factory-direct" downloaded version of FM will still need to have updates applied after installing. If Help > Updates doesn't show anything, you can always go direct to the downloads page - Adobe software and product updates

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Jan 28, 2019 0
New Here ,
Jan 28, 2019

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Thank you!!

I have applied the update 2 and will perform some tests. Will report back in case of issues. Thanks again.

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Jan 28, 2019 0
New Here ,
Oct 14, 2019

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Have you tested it? let me know if it worked. provide me details information of update

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Oct 14, 2019 0