when I open a file it displays this error and exits the program.
Help me! I urgently need to solve the problem!
Does this happen with all files (even with a file which you created with the FrameMaker default template) or only a specific file?
Could you open this file before?
Did you get any messages when you tried to open the file (missing fonts or graphics)?
Did you restart FrameMaker?
Did you restart Windows?
Have you been able to open these files before?
What happens, when you rename the folder with the graphics, so that FrameMaker cannot find the graphics files?
Are the FrameMaker files and the graphics files on your network or on your local disc? Can you copy them to your local disc?
Do you have earlier versions of these files which you can open? Then I would recommend a MIF wash: Open the file, save as MIF, open the MIF and save as FM again. This can repair problem files.
Do you have a PDF with the content? If all fails, you could try the heroic open. Here is a description:
If you can open the files this way, copy the content to a blank file and continue to work on this. Check, if everything is correct.
In the error message it says to send dmp files to email@example.com. Can you do this? Do not expect a response. This is just for the Adobe engineers so that they can fix any issues in future releases.
I was able to open these files until last week.
I immediately tried to rename the folder where there are the images to see if they were causing the error but nothing ...
I also tried to copy the file to the local disk but still nothing.
Unfortunately, I don't have previous versions of this file.
The dmp file I sent immediately to firstname.lastname@example.org but as you say I have not yet received an answer.
I have also made all the updates but the problem persists.
Hello Fabio, Winfried,
I was having Internal Error 15074. Then on 1/26/2021, I downloaded and installed FrameMaker 2019 from here: https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html#DownloadAdobeFrameMaker2019release. Now, when I try to open a chapter file, I get Internal Error 15064. Has anyone figured out how to solve this problem?
Thanks and regards,
Update: after restarting my PC, I no longer get Internal Error 15074 or 15064 when I open a chapter or book file.
So I guess the solution for me was to reinstall from https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html#DownloadAdobeFrameMaker2019release, and then restart my PC.
Good that you did not get this error. Still I would update your FrameMaker version. I guess that the downloaded setup is not the latest update. Therefore click Help | Updates to update.