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Internal error 15064

Community Beginner ,
Jun 17, 2020

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Good morning,

when I open a file it displays this error and exits the program.

Help me! I urgently need to solve the problem!

Thanks

 
Hi Winfried,
thanks for your interest.
The error gives it to me in only 2 files of a book, they are the two "big", where there are many images.
The program does not give any graphics or font errors, but only these errors:

 

 

errore.jpgerrore2.jpg

Best regars

Fabio

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Internal error 15064

Community Beginner ,
Jun 17, 2020

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Good morning,

when I open a file it displays this error and exits the program.

Help me! I urgently need to solve the problem!

Thanks

 
Hi Winfried,
thanks for your interest.
The error gives it to me in only 2 files of a book, they are the two "big", where there are many images.
The program does not give any graphics or font errors, but only these errors:

 

 

errore.jpgerrore2.jpg

Best regars

Fabio

TOPICS
Error

Views

136

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Jun 17, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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Hi,


Does this happen with all files (even with a file which you created with the FrameMaker default template) or only a specific file?

Could you open this file before?

Did you get any messages when you tried to open the file (missing fonts or graphics)?

Did you restart FrameMaker?

Did you restart Windows?


Best regards


Winfried

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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Hi Winfried,
thanks for your interest.
The error gives it to me in only 2 files of a book, they are the two "big", where there are many images.
The program does not give any graphics or font errors, but only these errors:

 

 

errore.jpgerrore2.jpg

Best regars

Fabio

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Jun 17, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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Hi Fabio,

 

Have you been able to open these files before?

What happens, when you rename the folder with the graphics, so that FrameMaker cannot find the graphics files?

Are the FrameMaker files and the graphics files on your network or on your local disc? Can you copy them to your local disc?

Do you have earlier versions of these files which you can open? Then I would recommend a MIF wash: Open the file, save as MIF, open the MIF and save as FM again. This can repair problem files.

Do you have a PDF with the content? If all fails, you could try the heroic open. Here is a description:

https://community.adobe.com/t5/framemaker/framemaker-12-crashes-when-trying-to-open-file/m-p/9840011...

If you can open the files this way, copy the content to a blank file and continue to work on this. Check, if everything is correct.

 

In the error message it says to send dmp files to fmerror@adobe.com. Can you do this? Do not expect a response. This is just for the Adobe engineers so that they can fix any issues in future releases.

 

Best regards

 

Winfried

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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I was able to open these files until last week.
I immediately tried to rename the folder where there are the images to see if they were causing the error but nothing ...
I also tried to copy the file to the local disk but still nothing.
Unfortunately, I don't have previous versions of this file.
The dmp file I sent immediately to fmerror@adobe.com but as you say I have not yet received an answer.
I have also made all the updates but the problem persists.
Thanks
Regards
Fabio

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