Internal Error 8004, 6965356, 4565475, 5303539. FrameMaker has detected a serious problem and must quit.

New Here ,
Sep 06, 2016

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Dear Team

I'd like to reinstall FrameMaker8 on my computer (Windows 7 system). However, after I uninstalled the software and installed it on the same computer, I can no longer open FrameMaker8 and got this error.

Internal Error 8004, 6965356, 4565475, 5303539. FrameMaker has detected a serious problem and must quit.

After consulting the support team, I used the Adobe Creative Cloud Cleaner Tool to remove installation records and reinstalled FrameMaker8, following the instructions here at Use the Creative Cloud Cleaner Tool to solve installation problems . Unfortunately, this didn't work. I still cannot open FrameMaker8.

Would you please help me with this issue? Thank you very much.

Best regards

Sue

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Adobe Employee ,
Sep 06, 2016

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Moving to Adobe FrameMaker

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Adobe Community Professional ,
Sep 06, 2016

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You should contact Adobe Support - those error codes don't mean anything to us mere mortals on the forums ;>)

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