Internal Error

New Here ,
May 23, 2019

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I keep getting an error whenever I try opening a book file in FrameMaker 2017. The error is as follows ;

Internal error 14004, 19171970, 19170129, 26122431. FrameMaker has detected a serious problem and must quit.

I am able to open a document. But if I go the File> New > Book to create a book, it doesn't work. Can anyone help me with this problem.

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1 Correct Answer

Adobe Community Professional , May 23, 2019
Jeff_Coatsworth Adobe Community Professional , May 23, 2019
Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

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Adobe Community Professional ,
May 23, 2019

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Was this happening before (that is, you've never been able to launch FM2017 and open a book or start a new one?)

If it was working before, what changed? Have you updated your copy of FM2017?

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New Here ,
May 23, 2019

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Well, It was working fine till a couple of hours ago. I tried opening a book with the same name but in a different directory which I guess caused it. My updates are up to date.

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Adobe Community Professional ,
May 23, 2019

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Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

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