Internall Error occures in FM12 due to imported graphics/inserted graphic element

New Here ,
Mar 28, 2018

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Hi all,

I am struggling with inserting of pictures into document. I am able to insert/import picture (via File>Import>File "copy into document") into document but sometimes FM is not able to reopen document with imported graphics and internal error is shown. Documents is possible to open when folder (AppData\Roaming\Adobe\FrameMaker\12) is removed but this is just workaround. This issue occurs unexpectedly. I inserted different types of pictures even eps file and there is no difference. I am sure that this issue is caused by element because I inserted empty Graphic (custom element of graphic type)  element into document and system behavior is the same.

Header of FM log related to the issue:

=== Header Begin ===

Internal Error: 12044, 21204660, 21204954, 24149349

FrameMaker 12.0.4 for Intel

Build: 12.0.4.445

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: 28. marca 2018 11:47:46

To file: C:\Users\ladislav.benko\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_18.03.28_11.47.46.txt

Locale: English

Current Mode: Structured FrameMaker

Current View: WYSIWYG View

=== Header End ===

Thank you for any answer.


BR

Ladislav

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Structured

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