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Keep getting the correct cross-reference as un-resolved cross-reference...

Explorer ,
Dec 04, 2017

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I'm using FM 2017. Generating a book file and keeps bringing up an un-resolved x-ref. However, the x-reference is correct, it is not an un-resolved x-ref. Clicking on the x-ref takes me to the correct source. Also, generated a pdf and the link works fine. I tried using a different format for the x-ref but still shows up as an unresolved x-ref? Is something wrong with the source?

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Keep getting the correct cross-reference as un-resolved cross-reference...

Explorer ,
Dec 04, 2017

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I'm using FM 2017. Generating a book file and keeps bringing up an un-resolved x-ref. However, the x-reference is correct, it is not an un-resolved x-ref. Clicking on the x-ref takes me to the correct source. Also, generated a pdf and the link works fine. I tried using a different format for the x-ref but still shows up as an unresolved x-ref? Is something wrong with the source?

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Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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Is the referenced file showing as locked in File Explorer? That will throw an "unresolved xref" message too.

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Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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Do you have "missing resource" dialogs when you open the files in the book? These will prevent you from successful book updates.

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Dec 04, 2017 0
Explorer ,
Dec 04, 2017

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Nope, no missing resource dialog. The cross-reference is withing the same file, referencing a section of the file.

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Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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What about deleting the unresolved xref and replacing it?

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Dec 04, 2017 0
Explorer ,
Dec 04, 2017

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I tried deleting and replacing and it still complains.

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Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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You're getting an unresolved xref within the same file?? Sounds like the marker text at the destination may be messed up - you may have to delete the marker and re-xref it again.

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Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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I tried deleting and replacing and it still complains.

Did you delete the x-ref text or the marker or both? I'd go ahead and delete both.

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Dec 04, 2017 0
Explorer ,
Dec 04, 2017

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Deleted both the x-ref and the marker to replace it and it worked! Thanks!

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Dec 04, 2017 1
Adobe Community Professional ,
Dec 04, 2017

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Awesome! Glad you are back on track, farnaza96190531.

~Barb

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Dec 04, 2017 0
Participant ,
Dec 04, 2017

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Check to see that FrameMaker is not substituting for a missing font. If the marker is in a line of text where the font is "missing", the cross reference usually reports unresolved. 

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Dec 04, 2017 0