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Latest patch to FM 2017

New Here ,
Dec 27, 2017

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Trying to install latest patch to FM 2017. Download the zip file and run AdobePatchInstaller.exe. Get one of two "Update Failed" messages that alternate seemingly randomly: 1) Please contact your Administrator if you wish to apply updates. Updates have been suppressed by the Administrator" and 2) "Adobe Application Manager may be damaged. Download and install a new copy of 'Adobe Application Manager' (hyperlinked to an Adobe site that does not have that app listed).

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Correct answer by Jeff_Coatsworth | Adobe Community Professional

Ah, then you're probably on a volume licensing plan - that would disable it IIRC.

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Latest patch to FM 2017

New Here ,
Dec 27, 2017

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Trying to install latest patch to FM 2017. Download the zip file and run AdobePatchInstaller.exe. Get one of two "Update Failed" messages that alternate seemingly randomly: 1) Please contact your Administrator if you wish to apply updates. Updates have been suppressed by the Administrator" and 2) "Adobe Application Manager may be damaged. Download and install a new copy of 'Adobe Application Manager' (hyperlinked to an Adobe site that does not have that app listed).

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Correct answer by Jeff_Coatsworth | Adobe Community Professional

Ah, then you're probably on a volume licensing plan - that would disable it IIRC.

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Dec 27, 2017 0
Adobe Community Professional ,
Dec 27, 2017

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What's happening if you try running the Help > Updates routine within FM? Was that not working? If so, have you tried the direct link to the FM patches - Adobe - FrameMaker : For Windows ? Do you have local admin rights to your machine?

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Dec 27, 2017 0
New Here ,
Dec 27, 2017

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Tried the latter (that's where I got the download file). Have admin rights. Surprisingly, "Updates" is grayed out on the Help>Updates dropdown.

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Dec 27, 2017 0
Adobe Community Professional ,
Dec 27, 2017

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Is your copy of FM2017 part of the Tech Comm Suite? If so, another component may have the Help > Updates link active.

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Dec 27, 2017 0
New Here ,
Dec 27, 2017

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No, it is a standalone download from my company's website.

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Dec 27, 2017 0
Adobe Community Professional ,
Dec 27, 2017

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Ah, then you're probably on a volume licensing plan - that would disable it IIRC.

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Dec 27, 2017 0
New Here ,
Jan 02, 2018

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Yes, IT (dept) disabled it in this file: C:/Program Files(x86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdboeUpdaterAdminPrefs.dat.

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Jan 02, 2018 0