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License expir message in frameaker 10

Community Beginner ,
Jan 01, 2013

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From today i start to get 'licensing for this product has expired' messgae in frameMacker 10

i got this messgae in two computer 1 have windows 7 and the other has windows xp pro

i tried to reinstall but got the same message.

i have vaild licenses

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License expir message in frameaker 10

Community Beginner ,
Jan 01, 2013

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From today i start to get 'licensing for this product has expired' messgae in frameMacker 10

i got this messgae in two computer 1 have windows 7 and the other has windows xp pro

i tried to reinstall but got the same message.

i have vaild licenses

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New Here ,
Jan 01, 2013

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Happy new year ..... !

I have exactly the same problem since this morning: i have two German Licenses for Framemaker 10.

Last Saturday, all was warking still correct.

This morning, I get the message "Your license is not more available" (in German)

All my licenses are legal and from Adobe.

Did you find now a solution? ..... I have to deliver a job tomorrow .... !!!!!

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Mentor ,
Jan 01, 2013

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It may the ghost of the Y2K problem! Since the problem occurs with the new year, try resetting your computer's time to a date in 2012. On some networks, the network clock and the individual workstation's clock may disagree about what year it is. You may need to change your workstation setting that synchronizes its clock with an Internet clock. If this permits FrameMaker to start, you might be able to reset the clock to the current date while working with files. Try to save a file to verify this.  If it works, don't turn FrameMaker off until your IT support team returns to work.

HTH

Regards,

Peter

_______________________

Peter Gold

KnowHow ProServices

Dekel07 wrote:

From today i start to get 'licensing for this product has expired' messgae in frameMacker 10

i got this messgae in two computer 1 have windows 7 and the other has windows xp pro

i tried to reinstall but got the same message.

i have vaild licenses

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Adobe Community Professional ,
Jan 01, 2013

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> ... try resetting your computer's time ...

Why would an open-ended license have code that checks the date? I'm guessing that it might be some logic in a trial version, that's trying to discover if you're gaming the 30 days by rolling the clock back.

Meanwhile, until affected users can get Adobe to fix this, download a trial version of FM11 on a machine without FM. You'll have 30 days to get work done.

FM7.0 is running fine on my home machine.

We're not supposed to have our next Y2K until 2038-01-19, when the Unix clock rolls over.

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New Here ,
Jan 01, 2013

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Framemaker 7.1, 7.2 and 9 are working fine.

The problem seems to be only with Framemaker 10 (and perhaps 11?)

The answer from Peter is perfect: change the date of your computer to 2012 back and Framemaker 10 is working fine.

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New Here ,
Jan 01, 2013

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Thank you very much, Peter!

With the date 1. december 2012 can I work. As soon as I rechange the date to 2013, FM start no more - but this is not really important: I can work today with the "wrong" day and hope to have help from Adobe tomorrow by phone.

Thanks again - you have saved my day

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Advocate ,
Jan 01, 2013

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I'm also experiencing the problem with FrameMaker 10. Sheesh!

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Engaged ,
Jan 01, 2013

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Hi all,

Follow the steps mentioned in this below document:

http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Regards,

Jairaj

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New Here ,
Jan 01, 2013

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Hi,

Tried the recommended procedure by setting date back to 1st jan 2006. Deactivate process would not talk to Adobe, all other internet access OK.

Turned off firewall and tried again, still the same.

Set date to 1st November 2012, this time the deactivate worked.

Set the clock to correct date & time (i.e. 1st Jan 2013), started FrameMaker, and  "Number of activated machines exceeded"

Could not through to anyone at Adobe.

What a mess and a waste of everyone's time.

Thanks for the link BTW!

Regards

Mick

p.s. Luckily I have another computer with an activated copy. It also told me the license had expired but (for now) I've set the date back to 1st November 2012.

I suspect we will all have to get Adobe support to reset things individually.

If anyone figures out a quicker solution please post, thanks!

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Explorer ,
Jan 01, 2013

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I and several members of my group are also having this problem. I think Adobe should respond to this problem. Legitimate users should not have to jump through hoops just to get things they way they should be.

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New Here ,
Jan 01, 2013

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We are also having this issue. Turning back the clock is not an option for us. We need a legitimate fix soon!.

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New Here ,
Jan 01, 2013

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We are also having the same issue on multiple machine. Some machines are Windows 7 and some are XP and all are experiencing the issue.

Don't waste your time with Adobe chat since they referred me to tech support (which is closed today). The unbelievable thing is that when I asked the person why it was taking so long to reply to my chat answers, he admited that he was holding a chat with multiple customers at the same time.

It seems like Adobe should have known about the problem and had prepared their chat support staff.

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Advisor ,
Jan 01, 2013

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The Adobe document  http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expir ed-cs4.html does not include FrameMaker in the list of products affected.

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Community Beginner ,
Jan 02, 2013

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Yesterday we tried to work on FM10 that got license expire message, no matter what I did I got the same message.

So I found workaround  to use FM10 until adobe will fix the problem please change the date on the machineS to before 1/1/2013.

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Explorer ,
Jan 02, 2013

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Same problem this morning: FM10 and Windows 7, french version: "the license of this product has expired"

I cannot change the date because I am on a secure computer with reduced rights !

What I have to do ??

Nicolas

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New Here ,
Jan 01, 2013

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Same issue, FM10, Win7. I will email support after this and hope for the best tomorrow. I found the following advice (mentioned above) which was only partially successful.

* Turn the system clock back, start your application, and erase the stored expiring serial number.

1. Set the computer clock back to January 1 2006.

(One month did it for me.)

2. Launch the affected application, or any application within the affected Creative Suite package.

3. Choose Help > Deactivate, and select the option Erase This Serial Number (CS4) or Deactivate Permanently (CS5).

(Not exactly the same interface in FM10, but I got this far.)

4. Quit the application.

5. Set the computer clock back to the current date.

6. Start the application. When prompted for the serial number, enter the number from your purchased product.

(I entered the valid serial #, then FM10 failed again, "Licensing for this product has expired."

I am left with running the back dated system which is very uncool for a full gash purchase price FrameMaker. Bad news.

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New Here ,
Jan 01, 2013

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I am having the same problem - FM10, Win7. Manually setting the clock back to Dec. 31 allows me to open FrameMaker but doing so is a temporary workaround at best. Frame will stay running if I set the computer  back to Jan. 1, but it will not reopen again unless I change the date back to Dec. 31. Thanks for all the good information posted here.

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