Looking for Genuine Adobe FrameMaker dealers

New Here ,
Feb 04, 2020

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I had three books in pre-press when without warning I lost FrameMaker's support team. Instead I was referred to a foreign service that was very difficult to understand. They set me up with a complex system that bore no resemblance to the FrameMaker I'd used before. I will not spend even $1 on FrameMaker until Adobe can assure me that they are no longer dealing with a foreign company for client support. And that the workable version of FrameMaker is being sold. I was tricked once and lost thousands of dollars. I refuse to put my business at risk until I have heard from a speaker of American English who can tell me what happened and what is available to me. I also need a quick exit plan so that I can escape  before my business is ruined again. 

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Installation and licensing

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1 Correct Answer

Adobe Employee , Feb 04, 2020
Amitojsingh Adobe Employee , Feb 04, 2020
Please drop me an email and let's connect.   Thanks Amitoj Singh amitosin@adobe.com

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Adobe Community Professional ,
Feb 04, 2020

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Hi Joyce - not sure what you had happen - give Amitoj a buzz or contact the FM team at tcssup@adobe.com. 

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New Here ,
Feb 04, 2020

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Yes, I was able to get a "new" version of Frame Maker after all of my files had been destroyed from an imposter foreign program supplied to me by a company that said it was with Frame Maker. The program they sent me may have been "new," but it was worthless to me and almost wrecked my computer as well because every move they made was copied on a file in my computer, jamming the whole system. I want ONLY a US-based authentic FrameMaker program supported by 

Adobe, 

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Adobe Community Professional ,
Feb 04, 2020

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Hi Joyce - I split your post out into its own thread since it really didn't have anything to do with the original thread. Adobe.com has links to its dealer network on the site.

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Adobe Employee ,
Feb 04, 2020

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Please drop me an email and let's connect.

 

Thanks

Amitoj Singh

amitosin@adobe.com

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