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My pdf-editor has stopped working

New Here ,
Jan 08, 2019

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Hello

Since about a month ago I can't use my pdf-printer/editor anymore. I have been in contact with Adobe's support a few times about it but they can't help me.

I'm not sure which product it is, I've had it for years and never had any problems. I think it might be the Adobe Acrobat XI Pro, as part of Adobe Technical Communications Suite 4. I also have the Technical Communications Suite 17 and a few updates of FrameMaker since then.

Is there any way I can get my pdf-editor back working again, or do I have to buy a new application?

Hoping for help!

/Erika

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My pdf-editor has stopped working

New Here ,
Jan 08, 2019

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Hello

Since about a month ago I can't use my pdf-printer/editor anymore. I have been in contact with Adobe's support a few times about it but they can't help me.

I'm not sure which product it is, I've had it for years and never had any problems. I think it might be the Adobe Acrobat XI Pro, as part of Adobe Technical Communications Suite 4. I also have the Technical Communications Suite 17 and a few updates of FrameMaker since then.

Is there any way I can get my pdf-editor back working again, or do I have to buy a new application?

Hoping for help!

/Erika

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Jan 08, 2019 0
Adobe Community Professional ,
Jan 08, 2019

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Running Windows 10? There was an update (the 1803 build) that borked PDF creation. Update your copy of Windows & FM to get the fix.

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Jan 08, 2019 1
Adobe Community Professional ,
Jan 08, 2019

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erikalok: I can't use my pdf-printer/editor anymore.

What's the failure mode?
Won't run at all?
Throws dialog?
Can't open any PDF?

Can't alter or save PDF?
Just PDFs from FM####?

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Jan 08, 2019 0
New Here ,
Jan 08, 2019

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It doesn't run at all. My pdf:s usually opened in it as default, now they open in Adobe Acrobat Reader DC. And I can't choose it as printer from either FrameMaker och Word.

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Jan 08, 2019 0
Adobe Community Professional ,
Jan 08, 2019

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Well, first off - delete Reader - with the TCS you already have Acrobat Pro included.

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Jan 08, 2019 0
New Here ,
Jan 08, 2019

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Could I reinstall it in "worst case scenario"? I'm afraid to delete it if I wont even be able to read pdf:s afterwards...

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Jan 08, 2019 0
Adobe Community Professional ,
Jan 08, 2019

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Best practice says don't have Reader and Acrobat Pro installed on the same machine. Did you check your Windows & FM builds?

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Jan 08, 2019 0
New Here ,
Jan 08, 2019

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I have Windows 7 and FrameMaker 17. The problem started when I got Photoshop through Creative Cloud, I don't know if they are related or if it's just a coincidence.

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Jan 08, 2019 0
Adobe Community Professional ,
Jan 08, 2019

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Yup, that's probably the culprit - have you tried launching Acrobat Pro directly (i.e. not via FM)? What happens when you do?

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Jan 08, 2019 0