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New PC, should I deactivate license on old PC

Community Beginner ,
Mar 20, 2018

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Because of a corrupted and unfixable McAfee installation, I'm having to get a new PC. Our IT folks have installed most of what I need and are letting me install and configure the rest of my software before I switch over to the new PC.

I'm running FrameMaker 10 under Windows 7. FrameMaker on the new PC seems to be running OK and isn't complaining about the license. Should I deactivate the license on the old PC when I am finished, or just leave it to be formatted? I'm worried that if I deactivate the license on the old PC, it will kill off the one on the new PC as well.

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New PC, should I deactivate license on old PC

Community Beginner ,
Mar 20, 2018

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Because of a corrupted and unfixable McAfee installation, I'm having to get a new PC. Our IT folks have installed most of what I need and are letting me install and configure the rest of my software before I switch over to the new PC.

I'm running FrameMaker 10 under Windows 7. FrameMaker on the new PC seems to be running OK and isn't complaining about the license. Should I deactivate the license on the old PC when I am finished, or just leave it to be formatted? I'm worried that if I deactivate the license on the old PC, it will kill off the one on the new PC as well.

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Mar 20, 2018 0
Adobe Community Professional ,
Mar 20, 2018

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You are allowed two installations per license. I would go ahead and deactivate the old one, so that if you need to activate on a future computer, you can do so without having to call Adobe for help.

~Barb

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Mar 20, 2018 0
Community Beginner ,
Mar 21, 2018

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Thanks. I will do that before I hand over the old PC.

Regards

Keith

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Mar 21, 2018 1
Adobe Community Professional ,
Mar 21, 2018

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I think that's a good choice, Keith. Adobe can reset your activations for you, but it takes a while to get through to them—or it has for me when I've called after a hard drive crash.

The idea behind two installations per license is that a single user can install the application on two of their computers—typically a desktop and a laptop. It's a nice option to have when you want to work from home (or the road).

~Barb

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Mar 21, 2018 0