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old FrameMaker version won't run after trial evaluation

Explorer ,
Nov 30, 2017

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Hi

I hope there is an easy fix to this because otherwise I am stuck. I have been using FrameMaker v8 for years and it has survived several changes of PC and several Windows upgrades. I understand that FM8 is not officially supported on Windows 10, nevertheless after upgrading my laptop to Windows 10 in 2016 Framemaker 8 continued to run without issues.

This month I installed the evaluation copy of Framemaker 2017 and used it for 30 days. When the trial period finished and I uninstalled FM2017 my copy of FM8 would not run. I have tried a repair install, and an uninstall followed by full reinstall, and it still will not run. Task Manager shows a FrameMaker v8 process running but it is using no resources and doing absolutely nothing.

Has anyone any ideas where I could look to fix this? Adobe support haven't (yet) refused to help completely but they have said that FM 8 is not supported on Win 10 so I should expect problems. But it was running on Win 10 perfectly happily for over a year, so I'd rather not be fobbed off.

Thanks in advance

T

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old FrameMaker version won't run after trial evaluation

Explorer ,
Nov 30, 2017

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Hi

I hope there is an easy fix to this because otherwise I am stuck. I have been using FrameMaker v8 for years and it has survived several changes of PC and several Windows upgrades. I understand that FM8 is not officially supported on Windows 10, nevertheless after upgrading my laptop to Windows 10 in 2016 Framemaker 8 continued to run without issues.

This month I installed the evaluation copy of Framemaker 2017 and used it for 30 days. When the trial period finished and I uninstalled FM2017 my copy of FM8 would not run. I have tried a repair install, and an uninstall followed by full reinstall, and it still will not run. Task Manager shows a FrameMaker v8 process running but it is using no resources and doing absolutely nothing.

Has anyone any ideas where I could look to fix this? Adobe support haven't (yet) refused to help completely but they have said that FM 8 is not supported on Win 10 so I should expect problems. But it was running on Win 10 perfectly happily for over a year, so I'd rather not be fobbed off.

Thanks in advance

T

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Nov 30, 2017 0
Adobe Community Professional ,
Nov 30, 2017

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I'm sorry that you're a case study as to why you should never load trials or betas on your production environment (and always work with a copy of your actual docs). I suspect that you will have to employ a scrubber like revouninstaller to strip out all mention of Adobe off your machine and then reinstall it. Do you have a system restore point from before installing the trial? You may find that's easier to do.

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Nov 30, 2017 0
Adobe Community Professional ,
Nov 30, 2017

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Try removing the prefs from your Roaming directory. Here's the path on my machine:

C:\Users\Matt\AppData\Roaming\Adobe\FrameMaker\14

While you're at it, rename your 8 dir to something like 8-previous

If that doesn't work, make sure you have your Fm 8 serial number handy, then double-check both copies of your Fm 8 maker.ini for serial number info and remove references.

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