package not working with linked graphics

[rosepubserv]

package "feature" will not package linked graphics. HELP

[Barb Binder]

Do you mean the graphics aren't copied to the .zip file or that the links aren't updated to reflect the new path?

[rosepubserv]

that was a fast response. thanks!

I mean the graphics aren't copied to the zip file. The links are all fine.

I've tried moving the folder around and relinking the graphics and it

still doesn't work. I've worked on other sets of files before where the

graphics are outside of the folder where the frame files are with no

issues. Suddenly it's not working.

[Barb Binder]

Are you an InDesign user?

[rosepubserv]

I am but my client wants these files in framemaker.

[Barb Binder]

my client wants these files in framemaker.

Of course. I was asking because I am an InDesign user as well, and based on how InDesign packages, I mistakenly assumed FrameMaker would the exact same thing when we recently got the feature. It does not work exactly the same way.

I mean the graphics aren't copied to the zip file.

...should mean that you need to review your settings.

Here is a link that explains the feature: https://helpx.adobe.com/framemaker/tutorials/packager-video.html .

[rosepubserv]

no sorry, I already checked that the settings includes everything.

Like I said, it's worked well with other files using the exact same file

structure. Just now it doesn't. Yay for adobe in "improving" it's product.

[Barb Binder]

I find that dialog box to be backwards. The checkmarks mean "exclude" not "include". There is no checkmark on first item?

[rosepubserv]

right. no checkmarks in any of the boxes in the setting dialog

[Barb Binder]

Does the log file give any idea why?

Hopefully someone else on the forum will step in and give you a hand.

[rosepubserv]

nope, it just provides a list of "missing" files even though it lists

the missing file with the correct file path.

[Jeff_Coatsworth]

What version of FM? Are you all patched up?

[rosepubserv]

I'm working with CC 2015

version 13.0.0.333

I downloaded it about a month ago.

[Jeff_Coatsworth]

?You probably need to update it - there's been 4 patches out since FM2015 released & buying it recently doesn't get you the latest version automatically.

[rosepubserv]

interesting. I just tried updating. something downloaded but it failed.

It said to look at the error log and here's what it said:

Your file was not found

now what?

[Jeff_Coatsworth]

Try going the direct route to the patches - Adobe - FrameMaker : For Windows

[rosepubserv]

nice link. Thanks! I find adobe.com really hard to navigate.

So do I download only the most recent update -- there are 4 -- or do I

need to download and apply each one in turn?

[Jeff_Coatsworth]

?Used to be that you had to do them sequentially, but I believe that as of FM2015, they became cumulative.

[rosepubserv]

I tried installing the 4th patch and that didn't work so I went to the

1st patch and that doesn't work either.

ideas?

[Jeff_Coatsworth]

?Doesn't work in what way? Won't let you install it or what?

[rosepubserv]

it goes through the update process and on completion the window says the

following:

Update failed

Updates could not be applied

The error log file may help you in identifying .....

There's a link to "error log" but my browser says the file does not exist.

this happened with both the 1 update and the 4 update

I want to stress something I said early on. I'd been using the package

feature successfully with similar files in similar file structures for

several weeks. Packaging just suddenly stopped working the other day.

[Jeff_Coatsworth]

?So something must have changed to have it bust then. Regarding the updates - are an admin user with full rights? The error log files are usually dumped in a hidden folder in your AppData\Roaming profile - you have to turn on the "view hidden files" setting in Windows Explorer to see them..

[rosepubserv]

I couldn't find a log file in that folder (yes, I made sure that I was

seeing hidden files and yes, I am the administrator) but I did find a

PackagerUtilityPlugin.ini file.

The contents of it are:

DependencySettings=16

OpenFolder=0

CreateIfMissing=0

GenerateLog=0

can I fiddle with that?

[Jeff_Coatsworth]

Well, you could try setting the GenerateLog=1 and try using it again - maybe that will cause it to crank out a log of what's going on. I suspect that you're going to need Adobe Support's help with getting your updates installed.

[rosepubserv]

I'm getting logs on the package utility and they just list the missing

graphics even though they list the correct file path. It doesn't say why

it cant grab the files. So that's not going to get me anywhere. It's the

logs on updating the program that I can't seem to get at.

for now the project is almost over and I've got new deadlines to attend

to. I'll get back on this forum if/when I get this resolved.

Thanks for the help so far.