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Presenter and Captivate in TCS download

Community Beginner ,
Jun 09, 2016

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Yesterday I purchased and downloaded the Tech Comm Suite (upgrade with RoboHelp11). RH2015, Acrobat and FrameMaker all installed with no issues. However, I don't see Captivate and Presenter anywhere. My understanding is that they were supposed to be included as well. How do I get them?

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Presenter and Captivate in TCS download

Community Beginner ,
Jun 09, 2016

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Yesterday I purchased and downloaded the Tech Comm Suite (upgrade with RoboHelp11). RH2015, Acrobat and FrameMaker all installed with no issues. However, I don't see Captivate and Presenter anywhere. My understanding is that they were supposed to be included as well. How do I get them?

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Technical Communication Suite

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316

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Jun 09, 2016 0
Adobe Community Professional ,
Jun 09, 2016

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If they weren’t appearing as choices when you ran the TCS installer, then I’m wondering if you either don’t have the correct installer or that they aren’t part of the suite. Check with Adobe Support – installation issues are usually a freebie call.

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Jun 09, 2016 0
Community Beginner ,
Jun 10, 2016

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For anyone with the same problem: The link I was sent after purchase had a 64 bit installation of Captivate 9, and I'm on a 32 bit machine. Adobe Support got me sorted out and now I have all 5 pieces of TCS.

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Jun 10, 2016 0
Adobe Community Professional ,
Jun 10, 2016

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Good to know that gotcha – thanks for posting that.

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Jun 10, 2016 0