Copy link to clipboard
Copied
I attempted to open Pro and it tells me I have a problem. Pro tells me I need to uninstall and reinstall Pro, or get a hold of IT department, or customer service. The first time we installed Pro the IT department had to install the program so I don't know what the problem is now.
Copy link to clipboard
Copied
Pro what? Which application are you referring to: Acrobat Pro, Premier Pro, Adobe Media Server Professional?
Copy link to clipboard
Copied
Acrobat Pro
Copy link to clipboard
Copied
Have you done a re-install as suggested? If so and it still doesn't work, then you will need to contact customer support.
Copy link to clipboard
Copied
I uninstalled and reinstalled Acrobat Pro. I tried to activate Acrobat Pro and It needs an older serial number. I put in the older serial number, but the message states that it isn't the right one. I only have two product serial numbers, and either one works. So now what do I do?
Copy link to clipboard
Copied
If the serial number isn't being accepted, then you have to contact customer support. Installation issues are freebie support. The contact info is on the FM Forum's Overview page: FrameMaker