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Pro won't start

New Here ,
Apr 25, 2016

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I attempted to open Pro and it tells me I have a problem.  Pro tells me I need to uninstall and reinstall Pro, or get a hold of IT department, or customer service.  The first time we installed Pro the IT department had to install the program so I don't know what the problem is now.

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Technical Communication Suite

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Pro won't start

New Here ,
Apr 25, 2016

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I attempted to open Pro and it tells me I have a problem.  Pro tells me I need to uninstall and reinstall Pro, or get a hold of IT department, or customer service.  The first time we installed Pro the IT department had to install the program so I don't know what the problem is now.

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Technical Communication Suite

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358

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Apr 25, 2016 0
Most Valuable Participant ,
Apr 25, 2016

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Pro what? Which application are you referring to: Acrobat Pro, Premier Pro, Adobe Media Server Professional?

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Apr 25, 2016 0
New Here ,
Apr 25, 2016

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Acrobat Pro

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Apr 25, 2016 0
Most Valuable Participant ,
Apr 25, 2016

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Have you done a re-install as suggested? If so and it still doesn't work, then you will need to contact customer support.

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Apr 25, 2016 0
New Here ,
Apr 26, 2016

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I uninstalled and reinstalled Acrobat Pro.  I tried to activate Acrobat Pro and It needs an older serial number.  I put in the older serial number, but the message states that it isn't the right one.  I only have two product serial numbers, and either one works.  So now what do I do?

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Apr 26, 2016 0
Most Valuable Participant ,
Apr 26, 2016

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If the serial number isn't being accepted, then you have to contact customer support. Installation issues are freebie support. The contact info is on the FM Forum's Overview page: FrameMaker

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Apr 26, 2016 0