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Problem: Acrobat DC: Windows Explorer: right-click/Convert to...: "...problem sending the command..."

Community Beginner ,
May 06, 2016

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Is anyone else having problems using Windows Explorer through TCS 2015 to process PDFs?

I am using TCS 2015 on a 64-bit Win 7 box with 32 GB RAM.

My workflow includes using Windows Explorer shortcuts to create PDFs from .fm files using either/or "Convert to Adobe PDF" or "Convert to Adobe PDF and EMail".

Using either of those commands in Windows Explorer results in the error "There was a problem sending the command to the program", "the program" apparently being either/both FrameMaker 2015 and/or Acrobat DC (or Adobe PDF/Adobe Acrobat Distiller DC).

FrameMaker starts as it should, and the file loads as it should, but apparently when FM calls Acrobat, it can't start as it should.

I am a week out from a critical deadline of an internal workflow document discussing that exact functionality.

If anyone knows the answer, it would be of GREAT interest to me...

Thanks!

(Related screen shot below...)

~Image0.png

I have confirmed (by testing trial installations) that this functionality is broken. I will log a bug this morning.

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Technical Communication Suite

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Problem: Acrobat DC: Windows Explorer: right-click/Convert to...: "...problem sending the command..."

Community Beginner ,
May 06, 2016

Copy link to clipboard

Copied

Is anyone else having problems using Windows Explorer through TCS 2015 to process PDFs?

I am using TCS 2015 on a 64-bit Win 7 box with 32 GB RAM.

My workflow includes using Windows Explorer shortcuts to create PDFs from .fm files using either/or "Convert to Adobe PDF" or "Convert to Adobe PDF and EMail".

Using either of those commands in Windows Explorer results in the error "There was a problem sending the command to the program", "the program" apparently being either/both FrameMaker 2015 and/or Acrobat DC (or Adobe PDF/Adobe Acrobat Distiller DC).

FrameMaker starts as it should, and the file loads as it should, but apparently when FM calls Acrobat, it can't start as it should.

I am a week out from a critical deadline of an internal workflow document discussing that exact functionality.

If anyone knows the answer, it would be of GREAT interest to me...

Thanks!

(Related screen shot below...)

~Image0.png

I have confirmed (by testing trial installations) that this functionality is broken. I will log a bug this morning.

TOPICS
Technical Communication Suite

Views

433

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 06, 2016 0
Community Beginner ,
May 09, 2016

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I have confirmed (by testing trial installations) that this functionality is broken. I will log a bug this morning.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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May 09, 2016 0