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Problema con "Save As Pdf" / problem with "Save As Pdf" in FrameMaker 2017

New Here ,
May 15, 2017

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Buongiorno a tutti,

la presente per chiedervi aiuto sul software FrameMaker 2017.

Quando tento di utilizzare la funzione "Save Ad Pdf" mi appaiono questi errori:

-The Selected PDF Job Option does not exist in the current installation. Either create this Job Option on select an available Job Option. Continue ?

Se seleziono ok mi compare questo nuovo messaggio:

-FrameMaker could not find Adobe PDF printer instance, which must be installed to excecute Save as PDF command.

Ho provato a creare l'instanza/stampnte/convertitore pdf, reinstallare il programma, creare e copiare in varie cartelle i file *joboptions ma i problemi persistono.

Inoltre quando tento di utilizzare la funzione help (topics) non mi carica nulla, rimane la finestra con i quadrati che caricano senza dare alcun risultato neppure dopo diverso tempo (il pc è collegato alla rete e naviga normalmente.

Vi ringrazio in anticipo per il supporto e inserisco sotto la "traduzione" in inglese.

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Hello all,

when i select "Save As Pdf" with FrameMaker 2017 appears to me these mistakes:

-The Selected PDF Job Option does not exist in the current installation. Either create this Job Option on select an available Job Option. Continue ?

If I press ok this message appears:

-FrameMaker could not find Adobe PDF printer instance, which must be installed to excecute Save as PDF command.

I created a printer instance and install/reinstall the software but che issues persist.

Other problem it's the help don't loading.

Thank's for reply and sorry for my english.

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Problema con "Save As Pdf" / problem with "Save As Pdf" in FrameMaker 2017

New Here ,
May 15, 2017

Copy link to clipboard

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Buongiorno a tutti,

la presente per chiedervi aiuto sul software FrameMaker 2017.

Quando tento di utilizzare la funzione "Save Ad Pdf" mi appaiono questi errori:

-The Selected PDF Job Option does not exist in the current installation. Either create this Job Option on select an available Job Option. Continue ?

Se seleziono ok mi compare questo nuovo messaggio:

-FrameMaker could not find Adobe PDF printer instance, which must be installed to excecute Save as PDF command.

Ho provato a creare l'instanza/stampnte/convertitore pdf, reinstallare il programma, creare e copiare in varie cartelle i file *joboptions ma i problemi persistono.

Inoltre quando tento di utilizzare la funzione help (topics) non mi carica nulla, rimane la finestra con i quadrati che caricano senza dare alcun risultato neppure dopo diverso tempo (il pc è collegato alla rete e naviga normalmente.

Vi ringrazio in anticipo per il supporto e inserisco sotto la "traduzione" in inglese.

----------------------------------------------------------------------------------------------

Hello all,

when i select "Save As Pdf" with FrameMaker 2017 appears to me these mistakes:

-The Selected PDF Job Option does not exist in the current installation. Either create this Job Option on select an available Job Option. Continue ?

If I press ok this message appears:

-FrameMaker could not find Adobe PDF printer instance, which must be installed to excecute Save as PDF command.

I created a printer instance and install/reinstall the software but che issues persist.

Other problem it's the help don't loading.

Thank's for reply and sorry for my english.

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May 15, 2017 0
Adobe Community Professional ,
May 16, 2017

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It's fine - you can leave it in Italiano & the forum will translate it.

Did you have admin rights when you installed FM? Do you have the full version of Acrobat Pro or just the "headless" PDF creator that FM installs? Were you ever able to create PDFs or is this something that's just started happening? If so, what's changed?

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May 16, 2017 0
New Here ,
May 16, 2017

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Grazie per la risposta,

i diritti di amministratore li avevo durante l'installazione e il programma fa parte della suite "Adobe Technical Communication Suite 2017", dove abbiamo installato tutto, compreso Reader DC, è necessario avere un Adobe Pro installato per il corretto funzionamento ?

L'unico cambio recente è l'installazione della suite e rimozione probabilmente di FM10 (o versioni precedenti).

Grazie mille

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May 16, 2017 0
Adobe Community Professional ,
May 16, 2017

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The Suite would have the full version of Acrobat Pro included - you shouldn't have Reader installed on the same machine that has the Pro version - it can have issues dealing with 2 PDF handling programs & isn't recommended (the Pro version will allow you to view PDFs just fine).

When the Suite was installed, did an Adobe PDF "printer" instance get created? You may need to use a tool like Revouninstaller to clean off all traces of Adobe products and reinstall the Suite (don't forget to install the patches that have been released since the Suite debuted).

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May 16, 2017 0
New Here ,
May 17, 2017

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Buongiorno,

il pc non presenta altri Adobe Reader, ma solo il DC Pro della Suite, il test di rimozione e reinstallazione lo avevo già fatto con esito negativo, ci riproverò.

Nel frattempo altre soluzioni ?

Grazie

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May 17, 2017 0
Adobe Community Professional ,
May 17, 2017

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If reinstalling the Suite didn't help, I would contact Adobe Support for assistance so that they can see what is going on.

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May 17, 2017 0
New Here ,
May 18, 2017

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Buongionro,

come è possibile contattare l'assistenza Adoibe ?

Anche tramite la pagina supporto si arriva solo al forum, nessuna mail, telefono o chat.

Grazie ancora

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May 18, 2017 0
Adobe Community Professional ,
May 18, 2017

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May 18, 2017 0
New Here ,
May 19, 2017

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Grazie per la collaborazione,

ho mandato la mail con gli allegati.

Aspettiamo e speriamo.

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May 19, 2017 0