Problems reinstalling TCS 4 (Invalid Serial Number)

New Here ,
Feb 04, 2016

Copy link to clipboard

Copied

I recently had to restore my computer from a backup and now it thinks that my TCS4 is a Trial version. I attempted to put the serial # for my license using the "License this Product" option, but it says it was invalid. My IT Support team decided to uninstall 4, reinstall 3 and try to add 4 back, but when I get to the Serial Number fields, it says my serial number is INVALID. Anyone know what to do here?

TOPICS
Technical Communication Suite

Views

369

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Feb 04, 2016
Jeff_Coatsworth Adobe Community Professional , Feb 04, 2016
That looks like only an upgrade product – you would need to have TCS2 installed & run that one to upgrade to 3; if you’re going to TCS4 with an upgrade product, you need TCS3 in place.

Likes

Translate

Translate
Jump to answer Jump to answer
New Here ,
Feb 04, 2016

Copy link to clipboard

Copied

Here's the SKU Description for the product I am trying to install: "Adobe TechnicalSuit 3.0 WIN Upgrade License UE FR ATST 1/1.3/2 (65100415)"

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 04, 2016

Copy link to clipboard

Copied

That looks like only an upgrade product – you would need to have TCS2 installed & run that one to upgrade to 3; if you’re going to TCS4 with an upgrade product, you need TCS3 in place.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
trinas13484321 AUTHOR LATEST
New Here ,
Feb 04, 2016

Copy link to clipboard

Copied

Ok, so maybe I have the wrong PO...Because I already had 4 installed. So, I know that we bought it. I just need to find the right serial number. I guess this is the serial number for the TCS 3 upgrade. I need to find the TCS4 upgrade serial number. Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more