quotes problem

[gert verrept]

Using the frameMaker 2017 version, we get xml files from other departments, but since upgrading from Fm10, the straight quotes are giving problems.

As shown, the quote sits on top of the letter c. We can change them manually, using the typographical quotes, but that cannot be the solution.

I've been looking around in the help file, but I didn't find an answer.

Someone on the forum who has any suggestions?