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Registration says supports@zoominternet.net already taken

New Here ,
May 01, 2017

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We have purchased Adobe Acrobat Pro from a company called Tech Soup. We are a non profit agency so we could purchase at a reduced price.

Originally we had a copy of AAP installed on another computer here in our office but needed to uninstall it so we could use the install on a new computer.

After installing on our new computer the registration keeps saying supports@zoominternet.net is already used.

How can I get around this issue?

thank you.

Aleta Shecker

Supports, Inc.

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Technical Communication Suite

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Registration says supports@zoominternet.net already taken

New Here ,
May 01, 2017

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We have purchased Adobe Acrobat Pro from a company called Tech Soup. We are a non profit agency so we could purchase at a reduced price.

Originally we had a copy of AAP installed on another computer here in our office but needed to uninstall it so we could use the install on a new computer.

After installing on our new computer the registration keeps saying supports@zoominternet.net is already used.

How can I get around this issue?

thank you.

Aleta Shecker

Supports, Inc.

TOPICS
Technical Communication Suite

Views

431

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 01, 2017 0
Adobe Community Professional ,
May 01, 2017

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Give Adobe Support a call - they can help you out.

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May 01, 2017 0
New Here ,
May 01, 2017

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I did. They told me to contact you.

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May 01, 2017 0
Adobe Community Professional ,
May 01, 2017

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This is a user to user forum - we can't help on licensing issues at all. Try them again.

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May 01, 2017 0