RHFrameMaker12.dll error message on opening FrameMaker

New Here ,
May 23, 2018 May 23, 2018

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Hi,

One of my team has just installed FrameMaker 2017 and has installed the latest update. Whenever they open FrameMaker, they get the following error:

Cannot initialize API client c:\program files
(x86)\adobe\adobe framemaker 2017\fminit\plugins\RHFrameMakerServer12.dll.

Check for errors in the APIClients section of the maker.ini
file in FrameMaker install location or your %appdata% folder, verify that the
client program exists, and make sure you have enough swap space to run the
client.

Any ideas as to how to resolve/prevent this?

I have looked in the maker.ini and the referenced dll is not referenced.

Thanks

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correct answers 1 Correct Answer

Community Beginner , May 31, 2018 May 31, 2018
Thank you both for you replies.Well....I installed Adobe Acrobat DC as well (I realised I only previously had Reader, and FM complained I didn't have the Distiller for creating PDFs) and FM no longer shows the error message when it starts up. So I guess problem solved.

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Adobe Community Professional ,
May 23, 2018 May 23, 2018

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Does the dll mentioned even exist in that location? Was FM installed as an admin on the machine & is it being run as an admin?

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Community Beginner ,
May 29, 2018 May 29, 2018

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Hi Jeff

Thanks for your reply, this is actually happening on my computer so I'll try and answer your questions.

Yes the .dll file does exist in that location and Framemaker was installed and run as an administrator.

Thanks

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Adobe Community Professional ,
May 29, 2018 May 29, 2018

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Try manually registering that dll?

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Community Beginner ,
May 30, 2018 May 30, 2018

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I just gave that a try and I got the following error message

regsvr error message.JPG

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Adobe Community Professional ,
May 30, 2018 May 30, 2018

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Time to contact Adobe Support at techcomm@adobe.com

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Adobe Community Professional ,
May 30, 2018 May 30, 2018

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I agree with Jeff that it's a question for Adobe support, but that sounds like something that is used for either linked Fm to Rh projects, or the Fm Publishing Server.

If you aren't using either option, you might try temporarily moving the DLL to your desktop and restarting Fm.

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Community Beginner ,
May 31, 2018 May 31, 2018

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Thank you both for you replies.

Well....I installed Adobe Acrobat DC as well (I realised I only previously had Reader, and FM complained I didn't have the Distiller for creating PDFs) and FM no longer shows the error message when it starts up. So I guess problem solved.

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