Sometimes I cannot open a DITA file from the DITAMAP

Community Beginner ,
Feb 18, 2021

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FM 2020 (16.0.1). Dita 1.3

I have yet to figure out what the exact workflow is that causes this problem, but occasionally my system will get into a state such that when I right-click on a DITA file in the DITAMAP, the <open> option is disabled. I need to re-start Framemaker to fix the problem.

Does anyone else have this problem?

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Error, Structured

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Adobe Community Professional ,
Feb 18, 2021

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Hi,

 

Do you experience this after you start FrameMaker or when you already had used FrameMaker for some time?

All files or only specific ones?

I have a similar problem, although I use regular non-structured files. Sometimes in some files most of the menu items are greyed out. When I close and open the file again, everything is fine. This happens maybe once a week. I created a report in the Adobe Tracker:

https://tracker.adobe.com/#/view/FRMAKER-9686

I do not know, if this is related to your issue.

 

Best regards

 

Winfried

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Ian16B7 AUTHOR
Community Beginner ,
Feb 19, 2021

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Dear Winfried,

This error occurs during usage. Things will be behaving correctly, I will be opening/closing/editing files, and then suddenly I cannot open some of the DITA files. I think (but will have to confirm next time that it happens) that it typically affects most of the DITA files in the open DITAMAP, but not all of them.

I am unsure what happens if I close the DITAMAP and re-open it without re-starting FM.

I am unsure if only the right-click context menu Open open is disabled - I will have to check if the main menu items are also disabled.

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Ian16B7 AUTHOR
Community Beginner ,
Feb 19, 2021

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My colleague just experienced the same bug, and we were able to confirm the following:

  • This issue happens randomly, during normal use.
  • The main menu-bar items are not disabled
  • Closing the DITAMAP and re-opening does not fix the problem
  • Closing and re-starting FM does fix the problem.

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Adobe Employee ,
Feb 21, 2021

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Hi @Ian16B7 
Right-click <open> option in the DITAMAP gets disabled as soon as you open that file from the repository and the <close > option gets enabled.
This is expected behavior.

 

I am attaching a small screen video for more understanding 
Does your <open > option gets disabled even before opening the file ??
It would be great if you can  post a small screen video  or mail it to Adobe whenever you face this issue 

 

-Pulkit Nagpal

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Ian16B7 AUTHOR
Community Beginner ,
Feb 22, 2021

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Dear Pulkit,

 

Sorry for being unclear. I am not trying to open a DITA file that it is already open - I am trying to open a DITA file that is not open. 

 

Ian

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Ian16B7 AUTHOR
Community Beginner ,
Feb 24, 2021

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Dear Pulkit,

 

This error happened again, and so I took a number of screenshots. When it happened, there were a few files open, but as I mentioned before, the problem was in trying to open files that were NOT already open. I then closed all of the open DITA files and confirmed that the problem still existed - in particular I noticed that closing the already-open files had no effect on which files I was unable to open. You can see in the attached screenshots that in the Files Open panel, there are no files other than the DITAMAP open. I then right-clicked on 5 different files in the map: 3 had the Open option enabled, and 2 had the Open option disabled.

A new observation (which I had not noticed before), is that for the two files that have the Open option disabled, you can see that that Close option is enabled.

 

Once again, I tried closing and re-opening the DITA MAP, and confirmed that the problem is NOT fixed by this action. I then re-started FM, and again confirmed that the problem IS fixed by this action.

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Adobe Employee ,
Feb 24, 2021

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Hi @Ian16B7 ,

Is this coming on your system or experienced by your other colleagues as well? 
Anyway, you can log a ticket on  "https://tracker.adobe.com/", Will be prioritized accordingly.

Thanks
Pulkit Nagpal


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Ian16B7 AUTHOR LATEST
Community Beginner ,
Feb 25, 2021

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Adobe Community Professional ,
Feb 24, 2021

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When this issue occurs only randomly, I am pretty sure that it is related to mine.

@pulkitn  , when you check Ian's issue, please check also mine.

https://tracker.adobe.com/#/view/FRMAKER-9686

 

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