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Switching from 2019 32-bit to 64-bit

New Here ,
Oct 01, 2020

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We currently have FM 2019 32-bit because we run help with WebWorks, which up until now only supported FM 32-bit. Now the new version of WebWorks supports 64-bit and we would like to switch to FM 2019 64-bit. What is the process for doing that?

 

I also understand that the new version of FrameMaker supports 64-bit only, which we supposed to receive shortly. Perhaps it is best to wait until we receive it?

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Switching from 2019 32-bit to 64-bit

New Here ,
Oct 01, 2020

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We currently have FM 2019 32-bit because we run help with WebWorks, which up until now only supported FM 32-bit. Now the new version of WebWorks supports 64-bit and we would like to switch to FM 2019 64-bit. What is the process for doing that?

 

I also understand that the new version of FrameMaker supports 64-bit only, which we supposed to receive shortly. Perhaps it is best to wait until we receive it?

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Oct 01, 2020 0
Adobe Employee ,
Oct 01, 2020

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Hi Semble ,

There is no separate procedure needed to switch to 64bit FrameMaker except that you need to update your external plugin or client for 64bit Architecture, Other than that all your documents and files work as is  .

Thanks
Pulkit

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Hi Pulkit

 

Thanks. The next question: How do I updatre my external plug-in or client?

 

Andy

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Oct 01, 2020 0
Adobe Employee ,
Oct 01, 2020

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Hi Andy,

 

the latest version of WebWork ePublisher (2020.1) supports the FrameMaker Summer 2020 release and 64 bit.

 

You will need to check with your internal IT/procurement department and/or Quadralay Corporation how to upgrade your WebWorks license to their 2020.1 release. You can find Quadralay's contact details here

 

Kind regards,
Stefan

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Hi Stefan

 

Right -- this I am aware of and have been provided the latest release and instructions from my supplier. This is what is prompting me to figure out how to change my FM 2019 32-bit to 64-bit. Pulkit states that I will need to "update my external plugin or  client for 64bit Architecture", but not sure what that means. Is there a straightforward way to convert my 32-bit to 64-bit? Do I have to reinstall FM?

Thanks,

Andy

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Oct 01, 2020 0
Adobe Employee ,
Oct 01, 2020

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With "external plugin or client" Pulkit meant WebWorks.

I recommend this process:

  1. Download the latest FrameMaker (2020 release) from here: https://www.adobe.com/products/framemaker/download-trial/try.html
  2. Install FrameMaker 64 Bit.
  3. Install WebWorks 64 Bit.
  4. Check if everything works as expected.

If everything is fine, you can uninstall the older 32-bit FrameMaker and WebWorks versions (2019 release). Make sure to "deactivate" the older versions before you uninstall them (Help > Sign out) in case you want to activate them later on again or on a different machine.

 

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Hi Stefan

 

I was blocked trying to download from that site (perhaps my Company's site is blocking it), so I am taking Jeff's suggestion below and sent an e-mail to Adobe support.

 

Thanks,

Andy

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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Just download & install the 64bit version of FM2019.

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Hi Jeff

 

So just install 64-bit on top of the current 32-bit? Or should I uninstall 32-bit first?

 

Andy

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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To be safe, you might want to deactivate the 32 bit version first, then install the 64 bit & reactivate (since you're using the same serial number) - unless you're on subscription plan, in which case I think your Adobe ID provides all that.

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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In trying to get the download for the 64-bit version, my original link to download 2019 seems to be inactive. When trying to get help on the Support page, the canned answer was that they couldn't provide me with a download and suggested I go to a community forum to get a free download. Is there such a location for free downloads?

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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Give the FM folks a buzz at tcssup@adobe.com

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Oct 01, 2020 0
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New Here ,
Oct 01, 2020

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Thanks, Jeff. I sent an e-mail to the address you noted. It looks like my Company's site is blocking the download from Adobe.

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Oct 01, 2020 0