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TCS2015 crashes when using RH2015 and FM2015

Explorer ,
Aug 05, 2016

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Previously, I had TCS5 on Windows7 64-bit and I had no problems to produce an on-line help by importing a FM book to RH.

Now, I have TCS2015 on Windows10 64-bit  and RH2015 crashes each time I try the following procedure.

1. Once RH2015 is launched everything works fine,

2. As soon as I import a project by defining the FM book to import, FM2015 starts and immediately a window displays a crash notification message (see the figure below).

NB: FM2015 is the last build: 13.0.4.532

Crash notification.png

Is it a known problem ?

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Correct answer by Jeff_Coatsworth | Adobe Community Professional

What happens if you launch FM first - just leave it at the splash screen, then fire up RH and try your import? Do you still get the same message?

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TCS2015 crashes when using RH2015 and FM2015

Explorer ,
Aug 05, 2016

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Previously, I had TCS5 on Windows7 64-bit and I had no problems to produce an on-line help by importing a FM book to RH.

Now, I have TCS2015 on Windows10 64-bit  and RH2015 crashes each time I try the following procedure.

1. Once RH2015 is launched everything works fine,

2. As soon as I import a project by defining the FM book to import, FM2015 starts and immediately a window displays a crash notification message (see the figure below).

NB: FM2015 is the last build: 13.0.4.532

Crash notification.png

Is it a known problem ?

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

What happens if you launch FM first - just leave it at the splash screen, then fire up RH and try your import? Do you still get the same message?

TOPICS
Technical Communication Suite

Views

282

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Aug 05, 2016 0
Adobe Community Professional ,
Aug 05, 2016

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What happens if you launch FM first - just leave it at the splash screen, then fire up RH and try your import? Do you still get the same message?

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Aug 05, 2016 0
Explorer ,
Aug 05, 2016

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High Jeff,

Yes, if I launch first FM2015, then starts RH2015, it works!

Thanks very much!

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Aug 05, 2016 0
Adobe Community Professional ,
Aug 05, 2016

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Ok, good – that’s sort of “standard operating procedure” – letting RH launch FM is supposed to work, but issues can arise.

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Aug 05, 2016 0