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Technical Communication Suite 2015 compatibility with Windows 10

New Here ,
Feb 04, 2016

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When will the whole ATCS (2015 release) be compatible with Windows 10?

As far as I know, now only RoboHelp is working on Windows 10. How about other tools?

When trying to install the whole suite or Captivate or FrameMaker separately, I receive the following error:
error2.png

Restarting does not help.

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Technical Communication Suite 2015 compatibility with Windows 10

New Here ,
Feb 04, 2016

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When will the whole ATCS (2015 release) be compatible with Windows 10?

As far as I know, now only RoboHelp is working on Windows 10. How about other tools?

When trying to install the whole suite or Captivate or FrameMaker separately, I receive the following error:
error2.png

Restarting does not help.

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Technical Communication Suite

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868

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Feb 04, 2016 0
Adobe Community Professional ,
Feb 04, 2016

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And if you choose “ignore” what happens?

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Feb 04, 2016 0
New Here ,
Feb 10, 2016

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Well, the ignoring helped me to continue the installation, but FrameMaker was not installed, and at the end I received the following message:

installation-complete.png

Following the error summary page, there is an Exit Code: 6 error with such details:

----------- Payload: Adobe FrameMaker 2015 13.0.0.0 {91A351A5-44AE-4BA8-87F5-1557C09287D1} -----------

ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\symbol.ttf" Error 87 The parameter is incorrect.(Seq 11365)

ERROR: DF023: Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\Fonts\FM2015\Reqrd\CMaps\V" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11182)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 11182)

ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Fonts\FM2015\Reqrd\CMaps". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 11122)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 11122)

ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Fonts\FM2015\Reqrd". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 11122)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 11122)

ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Fonts\FM2015". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 11122)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 11122)

ERROR: DF037: Unable to delete directory "C:\Users\omelnychuk\AppData\Roaming\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 26)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 26)

I've checked the following sources, but there are no answers to all the errors that I've got.

Errors "Exit Code: 6," "Exit Code: 7" | CC, CS6, CS5.5

Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5

I will appreciate if someone could help me.

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Feb 10, 2016 0
Adobe Community Professional ,
Feb 10, 2016

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looks like you don't have full Admin rights

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Feb 10, 2016 0
New Here ,
Feb 11, 2016

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Hmm, but RoboHelp, Captivate, and Acrobat are installed successfully.

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Feb 11, 2016 0
Adobe Community Professional ,
Feb 11, 2016

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Contact Adobe Support – install issues are a freebie call usually

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Feb 11, 2016 0
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New Here ,
Feb 11, 2016

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Just tried to install FrameMaker separately (using a free trial), not in scope of the suite, and you know what? It's installed successfully!

So, looks like my problems are solved. Thanks everyone for support.

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Feb 11, 2016 0
Most Valuable Participant ,
Feb 04, 2016

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TCS 2015 and FM 2015 install and run on my versions of Win10. You may have something from another application sending the pending re-start info. The Microsoft Store app is sometimes a culprit and you may need to clear the Store cache or one of the (now automatic) system updates is borked and is sending this signal to the system.

You also might want to check this KB article on clearing pending restarts: I receive the error message "A system restart from a previous installation or update is pending, and...

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Feb 04, 2016 0