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The Firefox browser doesn't allow me to log in the forum

Contributor ,
Jun 09, 2018

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A rather unusual issue: I can't log in this forum using the Firefox browser.

Firefox is up to date. No adblocker. No disturbing add-ons or plugins.

Whenever I try to log in, I get a white screen.

Chrome and Opera work fine, but I don't want to use these browsers.

Are there any special settings to use the forum with Firefox?

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Did uninstalling/reinstalling without any add-ons or plugs make a difference? If so, add them back in one at a time to see if one of them is the culprit.

~Barb

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The Firefox browser doesn't allow me to log in the forum

Contributor ,
Jun 09, 2018

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A rather unusual issue: I can't log in this forum using the Firefox browser.

Firefox is up to date. No adblocker. No disturbing add-ons or plugins.

Whenever I try to log in, I get a white screen.

Chrome and Opera work fine, but I don't want to use these browsers.

Are there any special settings to use the forum with Firefox?

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Did uninstalling/reinstalling without any add-ons or plugs make a difference? If so, add them back in one at a time to see if one of them is the culprit.

~Barb

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235

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Jun 09, 2018 0
Adobe Community Professional ,
Jun 10, 2018

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Hey Lothar:

I'm not a regular Firefox user, but since no one is responding, I'll chime in. I just downloaded Firefox and logged into the forums with no issues. Perhaps removing/redownloading/reinstalling will help?

~Barb

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Jun 10, 2018 0
Adobe Community Professional ,
Jun 11, 2018

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Have you tried clearing cookies and cache?

I have a number of SAAS products and subscriptions that require occasional cache clearing.

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Jun 11, 2018 0
Contributor ,
Jun 13, 2018

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Clearing cookies and cache did not help.

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Jun 13, 2018 0
Adobe Community Professional ,
Jun 13, 2018

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Did uninstalling/reinstalling without any add-ons or plugs make a difference? If so, add them back in one at a time to see if one of them is the culprit.

~Barb

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Jun 13, 2018 0
Contributor ,
Jun 14, 2018

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I just de- and reinstalled Firefox. Now it seems to work.

I guess, one of the old (deactivated, but still present) add-ons from the Pre-'Firefox Quantum' era has been bitchy.

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Jun 14, 2018 1
Adobe Community Professional ,
Jun 14, 2018

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Just glad you got it figured out, Lothar.

~Barb

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Jun 14, 2018 0