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Too slow when opening books and loading chapters

New Here ,
Dec 16, 2019

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When the user opens a book file and try to edit the chapters, every chapters takes around 5 seconds to allow editing. Is working under Windows 10, the user complains because it says it loaded inmediately with Windows 7. What could I check to improve this loading time?

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CMS, Structured

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Too slow when opening books and loading chapters

New Here ,
Dec 16, 2019

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When the user opens a book file and try to edit the chapters, every chapters takes around 5 seconds to allow editing. Is working under Windows 10, the user complains because it says it loaded inmediately with Windows 7. What could I check to improve this loading time?

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CMS, Structured

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457

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Dec 16, 2019 0
Adobe Community Professional ,
Dec 16, 2019

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What version of FM? All patched up? Was the source FM content in the same CMS before with Win7 as it is in Win10? Any issues with Win10 in the CMS software?

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Dec 16, 2019 0
New Here ,
Dec 16, 2019

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The version is FM 2017, and has patched up to the latest. The source FM content is tha same that it was on Win7, nothing has changed really, the only thing changing is OS. No issues at all.

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Dec 16, 2019 0
Adobe Community Professional ,
Dec 17, 2019

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Fm 2017 is 32-bit, whereas Fm 2019 can be installed as 64-bit.

The speed improvements in Fm 2019 are really impressive, so try downloading the 30-day trial to see if this resolves your issue.

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Dec 17, 2019 1
Adobe Community Professional ,
Dec 16, 2019

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Have you checked that the CMS doesn't have any issues with Win10? You could also try taking a copy of the content out of the CMS and putting it in a location locally on their c:\ drive to test how fast it opens. Otherwise, I'd suggest contacting the FM folks at tcssup@adobe.com.

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Dec 16, 2019 0
New Here ,
Dec 17, 2019

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I checked and there's no issue between CMS and Win10. Also made the test putting the content on the C:\ drive but there's no change. Still happening the same. Thanks, I'll contact the e-mail you mentioned. 

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Dec 17, 2019 0
Adobe Community Professional ,
Dec 17, 2019

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This reads like a Windows issue more than an Frame issue. Is there security or virus software involved? You can try to disable the built-in protection (just to test). Has the server been optimized to work with 10? 

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Dec 17, 2019 0