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Top or bottom of imported image missing in PDF

Adobe Community Professional ,
Feb 27, 2016

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Hi,

    I have a three-page 2015 document. The bulk of each page is an anchored frame that contains two side-by-side graphics. On each page, either the top or the bottom of one image is missing. For example, on the first page, the left image should be the same height as the anchored frame, which is not quite 7.5". It seems that the image is cropped about 1.5" from the top; I get the larger, lower portion, but not the top. On the other two pages, the problem is with the right image in the pair, and it is the bottom that is missing: about an inch high section on page 2 and half an inch on page 3.

   This version of the document is unstructured. The images are taller than the anchored frame, so I expect them to be cut off at the borders of the frame, but not in the middle.

   The document prints correctly to my local printer.

   Any ideas about how to fix the problem?

             --Lynne

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Top or bottom of imported image missing in PDF

Adobe Community Professional ,
Feb 27, 2016

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Hi,

    I have a three-page 2015 document. The bulk of each page is an anchored frame that contains two side-by-side graphics. On each page, either the top or the bottom of one image is missing. For example, on the first page, the left image should be the same height as the anchored frame, which is not quite 7.5". It seems that the image is cropped about 1.5" from the top; I get the larger, lower portion, but not the top. On the other two pages, the problem is with the right image in the pair, and it is the bottom that is missing: about an inch high section on page 2 and half an inch on page 3.

   This version of the document is unstructured. The images are taller than the anchored frame, so I expect them to be cut off at the borders of the frame, but not in the middle.

   The document prints correctly to my local printer.

   Any ideas about how to fix the problem?

             --Lynne

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Feb 27, 2016 0
Adobe Community Professional ,
Feb 28, 2016

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Turns out that all the images that were cropped in PDF were rotated and taller than the anchored frame. When I cropped the image outside of FM and imported the smaller images, even though they were still slightly taller than the anchored frame, the PDF seemed to be correct. I have not taken the time to investigate when I see the problem and when I don't.

The original document had a fourth incorrect anchored frame, also involving a rotated image that extended above the containing anchored frame. In this one, the image looked fine in PDF. However, a text line below the image was two inches lower in PDF than in FM. Again, importing a cropped version of the image solved the problem.

         --Lynne

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Feb 28, 2016 0
Most Valuable Participant ,
Feb 28, 2016

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Hi Lynne,

What format are the graphics and is there any transparency in them? Are you creating the PDF using the SaveAsPDF route and are you using the RGB or CMYK option?

Is your local printer PS, PCL or some other?

Have you tried to select all in the AFrame to see if there perhaps may be another object (e.g. a text frame) sitting on top?

Can you check in an older version of FM to see if this happens there?

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Feb 28, 2016 0
Most Valuable Participant ,
Feb 28, 2016

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Rotated images have been problematic before. I thought it was fixed,  but looks like it may have crept back in. Please report it via the bugbase (https://bugbase.adobe.com/index.cfm)

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Feb 28, 2016 0
Adobe Community Professional ,
Feb 29, 2016

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Arnis,

    I've submitted bug 4122962 with the text:

I have a document that looks fine in FM 2015 (13.0.2.433). When saved as PDF (Acrobat DC Pro 2015.006.30119), some of the graphics are cut off (either the top or the bottom is missing). The attached zip file contains four versions of the FM file and the corresponding PDFs, as well as two versions of the graphics.

The FM file has 4 pages; it is a landscape document with the body text frame the same size as the page (no margins). However, the page size and presence/absence of margins makes no difference in the result. Each page contains a large anchored frame with a border; the border makes it easy to see the top and bottom of the anchored frame in PDF. Each anchored frame contains one graphic, taller than the anchored frame. The anchored frames are much wider than the graphics. Page 4 is slightly different than the others; the top of the graphic is set to -2.586", so that only the lower portion of the graphic is visible. There is a text line centered just below the graphic.

File left.fm has the graphics on the left side of the anchored frames. When I save the file as PDF, the graphics on the first 3 page are missing about an inch at the top. The graphic on the left page looks OK, but the text line is no longer centered. Different job options and printing to PDF make no difference in the result. File right.fm is a variation in which the graphics have been moved to the right side of the page. In PDF, the top part of the graphics on the first page is fine, but the bottom is missing. On the last page, the text line is not only offset from the center, it is lowered an inch or two.

The imported images were taken with a cell phone camera. They appear fine in Windows 10 File Explorer, Photos, and Paint. When they are imported into FM, however, they are rotated 90 degrees counterclockwise. In files, left.fm and right.fm, the files were rotated clockwise to compensate. I used Paint to rotate the graphics 180 degrees twice which restores the original orientation in Paint. I saved these rotated variations and appended an 'R' to the filename (the original files are called one.jpg, two.jpg, three.jpg, and four.jpg; the rotated fies are oneR.jpg, twoR.jpg, threeR.jpg, and fourR.jpg). The file sizes of the rotated files are different than those of the originals. Files leftR.fm and rightR.fm are counterparts of left.fm and right.fm that use the rotated images. They produce PDF files that appear correct.

What causes this problem? How can I predict it? How can I prevent it?

     --Lynne

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Feb 29, 2016 0
Most Valuable Participant ,
Feb 29, 2016

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Hi Lynne,

Thanks for submitting the bug. FYI, checking through the bugbase, there is an additional report of glitchy behaviour with FM2015 and images that have been rotated resulting in incorrect PDF outputs. See: Bug#4087250 - Rotated Image Does Not Maintain Orientation When Rotated

You can vote this bug up and cross-ref to your bug. This might get the engineers to take a more serious look at the issue.

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Feb 29, 2016 0
Adobe Community Professional ,
Feb 29, 2016

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Thanks, Arnis, but this one seems to be a different issue. In my case, the orientation remains correct, but part of the graphic is missing. Still, these could be related problems.

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Feb 29, 2016 0
Contributor ,
Mar 01, 2016

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I've used the ImageMagick command line to report how these JPEG files are encoded:

identify -verbose <filename>

Most fields were identical, or could be explained by tiny differences in RGB values after Paint has done a lossy decode/re-encode of the image data. But the orientation- and geometry-related fields differ significantly. Here are the relevant bits of the output:

>identify -verbose four.jpg

Image: ...\four.jpg

  Geometry: 4128x2322+0+0

  Print size: 57.3333x32.25

  Page geometry: 4128x2322+0+0

  Orientation: RightTop

  Properties:

    exif:Orientation: 6

  

>identify -verbose fourR.jpg

Image: ...\fourR.jpg

  Geometry: 2322x4128+0+0

  Print size: 32.25x57.3333

  Page geometry: 2322x4128+0+0

  Orientation: TopLeft

  Properties:

    exif:Orientation: 1

The faulty images use RightTop orientation:

  • the 0th row of the image data is the right edge of the image
  • the 0th column of the image data is the top edge of the image

but the good ones use TopLeft orientation:

  • the 0th row of the image data is the top edge of the image
  • the 0th column of the image data is the left edge of the image.

(The numeric values of the exif:Orientation fields also encode this same orientation.)

I suspect that FrameMaker has problems with images that use the RightTop orientation.It might be using a library with such issues; some have been reported. I'd suggest using a JPEG-specific tool that can re-orient the file to TopLeft without data loss, such as a combination of  jhead and  jpegtran. It would be easy to script this change.

For the record, there were some other minor differences, mostly offsets to data within the file. These are almost certainly irrelevant. Interestingly, Paint hasn't updated the recorded orientation of the thumbnail, which remains as RightTop. It's also added a single new field to the properties:

Image: ...\four.jpg

  Properties:

    exif:InteroperabilityOffset: 4942

    exif:thumbnail:JPEGInterchangeFormat: 5102

    exif:thumbnail:JPEGInterchangeFormatLength: 26355

    exif:thumbnail:Orientation: 6

Image: ...\fourR.jpg

  Properties:

    exif:InteroperabilityOffset: 4920

    exif:thumbnail:JPEGInterchangeFormat: 5118

    exif:thumbnail:JPEGInterchangeFormatLength: 3351

    exif:thumbnail:Orientation: 6  

    unknown: -4126

The change is file size is probably because Paint has decoded and re-encoded the JPEG data, and it is a lossy process.

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Mar 01, 2016 0
Contributor ,
Mar 01, 2016

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Tried adding the above to the bug database, but it won't let me:

"Sorry this operation could not be completed at this time, please try again later."

Sigh...

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Mar 01, 2016 0
Most Valuable Participant ,
Mar 01, 2016

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@Mike,

I've reported (again) the bugbase issue to the engineering team. You're not the only one having issues adding content to the bugbase.

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Mar 01, 2016 0
Adobe Community Professional ,
Mar 01, 2016

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Thanks for taking the time to do this analysis, Mike. I'll keep the possibility of scripting in mind the next time I do a project like this one. For now, it's enough to know that PDF output for some images may not be correct.

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Mar 01, 2016 0
Adobe Employee ,
Mar 01, 2016

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Thanks for highlighting the issue with bugbase.

We are getting this checked.

Will also try and replicate the issue with images.

Regards,

Abhishek

Product Manager

Adobe Technical Communication Products

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Mar 01, 2016 0
Contributor ,
Mar 01, 2016

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Mike-Hardy wrote:

Tried adding the above to the bug database, but it won't let me:

I've now succeeded in adding my contribution as a note on your bug, so hopefully this will give Adobe something to go on.

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Mar 01, 2016 0