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Track Changes Feature Not Working When Enabled

New Here ,
Jun 14, 2017

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I recently received the 2017 version of FrameMaker and am trying to use the Track Changes feature. It allows me to turn it on and it works. However, as soon as I save a chapter in the book, the "Enable" button is still grayed out as if it is enabled but it no longer works for any chapter. I have tried saving and closing the chapter and saving and closing the entire book and the "Enable" button is still grayed out but the Track Changes isn't working.

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Track Changes Feature Not Working When Enabled

New Here ,
Jun 14, 2017

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I recently received the 2017 version of FrameMaker and am trying to use the Track Changes feature. It allows me to turn it on and it works. However, as soon as I save a chapter in the book, the "Enable" button is still grayed out as if it is enabled but it no longer works for any chapter. I have tried saving and closing the chapter and saving and closing the entire book and the "Enable" button is still grayed out but the Track Changes isn't working.

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Jun 14, 2017 0
Adobe Community Professional ,
Jun 14, 2017

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Have you applied the latest patches? Fresh downloads of the software don't include the latest fix automatically.

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Jun 14, 2017 0
New Here ,
Jun 14, 2017

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I'm not sure what you mean. Our IT team downloaded it for us this morning as we just received the licenses.

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Jun 14, 2017 0
Adobe Community Professional ,
Jun 14, 2017

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Yup - and it's the original build from earlier on in the year when FM2017 was first released - apply the update patch.

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Jun 14, 2017 0
New Here ,
Jun 14, 2017

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What is an update patch and how do I apply it?

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Jun 14, 2017 0
Adobe Community Professional ,
Jun 14, 2017

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easiest way is inside FM - Help > Updates

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Jun 14, 2017 0
New Here ,
Jun 20, 2017

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I'm still coming across issues. It works for a while and then stops. If I close a chapter, it turns off. The only way to turn it back on is to save, close and reopen the entire book. Even then, sometimes it stops working just when I click save but don't close the chapter.

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Jun 20, 2017 0
Adobe Community Professional ,
Jun 20, 2017

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You can report the erratic behavior here: Tracker.

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Jun 20, 2017 0
New Here ,
Jun 20, 2017

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We just installed this last week. I feel like it shouldn't be giving us these issues.

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Jun 20, 2017 0
Adobe Community Professional ,
Jun 20, 2017

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Make sure you've loaded the latest updates - FM2017 has had 2 now

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Jun 20, 2017 0
New Here ,
Jun 20, 2017

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I have updated it and it says I'm up to date. Could this be because we just upgraded from FM11?

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Jun 20, 2017 0
Adobe Community Professional ,
Jun 20, 2017

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We just installed this last week. I feel like it shouldn't be giving us these issues.

Any software I have ever used has bugs, including all the versions of FrameMaker that I have used over the past 25 years. When I find a bug in any application, typically I:

  • Figure out a work-around so that I don't lose my sanity or miss a deadline, and
  • Report it so that it can be taken care of with a patch.

FrameMaker 2017 has already had two rounds of patches to fix bugs and other issues that were new in that release.

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Jun 20, 2017 0
New Here ,
Jun 14, 2017

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I can track changes but as soon as I save it, the feature stops working and won't turn on again. It's as though if I use it once and save, I can never use it again in the entire book even after closing it out.

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Jun 14, 2017 0