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TROUBLE IMPORTING MP4 FILE INTO MY FRAMEMAKER DOCUMENT

Community Beginner ,
Jul 14, 2020

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Hi Guys, apologies if I am either on the wrong thread or if this question has already been asked.

I am trying to import a 3.66MB video file into my frame doc.

When I perform file/import/file, and locate the video (housed on one of my local work drives), then click import I get a window saying 'Unknown File Type' and get asked to convert from a long list of file types - but MP4 isn't shown?

Porscheman911_0-1594753705373.png

What do I have to convert to? Any ideas at all. I have been using FrameMaker for years and this ought to be a simple process (and I'm hopeful that it is), so I maybe missing something here?

Please advise. Thank you - Barry

Barry
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TROUBLE IMPORTING MP4 FILE INTO MY FRAMEMAKER DOCUMENT

Community Beginner ,
Jul 14, 2020

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Hi Guys, apologies if I am either on the wrong thread or if this question has already been asked.

I am trying to import a 3.66MB video file into my frame doc.

When I perform file/import/file, and locate the video (housed on one of my local work drives), then click import I get a window saying 'Unknown File Type' and get asked to convert from a long list of file types - but MP4 isn't shown?

Porscheman911_0-1594753705373.png

What do I have to convert to? Any ideas at all. I have been using FrameMaker for years and this ought to be a simple process (and I'm hopeful that it is), so I maybe missing something here?

Please advise. Thank you - Barry

Barry
TOPICS
Import and export

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104

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Jul 14, 2020 1
Adobe Community Professional ,
Jul 14, 2020

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I've moved this post into the Framemaker Support Community. Hopefully someone here will be able to help.

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Jul 14, 2020 1
Adobe Community Professional ,
Jul 14, 2020

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What version of FM are you running? Are you all patched up? Check Help > Updates to check.

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Jul 14, 2020 1
Community Beginner ,
Jul 14, 2020

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Hi Jeff, thanks for getting back so quickly.

FrameMaker 7.2. Should be all patched-up I guess as being Siemens we ought to be up-to-speed you would think? 

Check help/updates on where Jeff?

Barry

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Jul 14, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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FM7.2?? Wow, no wonder it's not liking mp4's - they were invented a long time after FM7.2 was out! What's the output going to be? Maybe you can create a link to the file.

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Jul 14, 2020 0
Community Beginner ,
Jul 14, 2020

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Ha We will be moving to cortona in the near future, but for now we are having to stick with our 7.2 version.

Output will be a linked PDF uploaded to our corporate portal.

I've shutdown my laptop now but can send a link to a dummy Frame file. Can't send a working file for obvious reasons Jeff.

Thanks for your replies and I'll pick this up again in the morning.

Barry

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Jul 14, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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No, I mean create a hyperlink to the mp4 video instead of trying to bring it into your FM content.

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Jul 14, 2020 0
Community Beginner ,
Jul 14, 2020

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Gotcha, 

Tomorrow.

Thanks again, appreciate it Jeff.

Barry

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Jul 14, 2020 0
Adobe Employee ,
Jul 15, 2020

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Hi Barry,

Nice to hear from you!

My name is Prateek and I am a Document Specialist at Adobe. Can you kindly send me a test email at kewalram@adobe.com so that I can support you on this?

 

Looking forward to our discussion.

 

Regards,

Prateek Kewalramani

+44 2031 989 070

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Jul 15, 2020 0
Community Beginner ,
Jul 15, 2020

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Still no luck guys!

As we are not thinking of updating FrameMaker (moving to Cortona3D), it might be a dead duck?

Barry

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Jul 15, 2020 0